Operations Manager

Hampton Inn Waldorf•Waldorf, MD

About The Position

Join Our Team at Canza Management, a subsidiary of TLTsolutions Role: Operations Manager Location : Who We Are: At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences. Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture. Your Role With Us: As Operations Manager, you will play a pivotal role in ensuring the seamless execution of daily operations, driving the efficiency and performance of the hotel’s key departments while upholding the high standards of service and excellence that define TLTsolutions’ premier hospitality portfolio. You will manage all key operational departments, including Cleanliness, Facilities, and Guest Services, ensuring that each department delivers a consistent and high-quality experience to our guests. This role is responsible for optimizing workflows, managing staff performance, ensuring compliance with regulatory standards, and driving operational efficiency to support the overall guest experience.

Requirements

Proven experience managing operational teams in a hotel environment, with strong communication and leadership abilities.
Solid understanding of hotel operations, particularly in Cleanliness, Facilities Maintenance, and Guest Services.
Ability to handle operational issues efficiently and resolve them quickly to ensure smooth daily operations.
Knowledge of health and safety regulations and experience ensuring compliance in a hotel setting.
Ability to lift up to 25 pounds, and ability to stand for extended periods and work in a fast-paced, guest-facing environment.

Responsibilities

Oversee daily operations across all key departments, ensuring operational standards are consistently met.
Monitor guest service delivery and address any issues that may arise.
Manage operational staff, ensuring they are well-trained, informed, and equipped to perform their duties effectively.
Conduct regular briefings and coordinate staffing to meet operational demands.
Interact with guests regularly to gather feedback on their stay, addressing any concerns related to Cleanliness, Facilities maintenance, or Guest Services.
Use feedback to inform operational improvements.
Respond to and resolve any operational issues quickly and effectively to maintain service quality and guest satisfaction.
Conduct weekly meetings with department heads to review performance, address challenges, and plan for peak periods.
Monitor departmental budgets and spending, ensuring that operational costs are controlled and aligned with financial goals.
Optimize spending on Cleanliness and Facilities Maintenance operations.
Ensure supplies and equipment inventory is maintained optimally and efficiently.
Adjust resource allocation based on occupancy levels and operational needs.
Prepare and submit operational reports on key performance indicators, budget adherence, and operational challenges.
Present these reports to the General Manager and TLTsolutions’ executive leadership and make recommendations for improvements.
Collaborate with the General Manager and VP of Hotel Operations to set operational goals and develop a strategy for the year.
Participate in annual budget planning and propose capital improvements where needed.
Lead the hotel’s emergency preparedness and crisis management plans.
Ensure staff are trained on emergency procedures and that protocols are regularly updated.
Ensure all operations are compliant with local health, safety, and environmental regulations.
Conduct routine checks to maintain high standards and prevent regulatory violations.

Benefits

Competitive Pay : We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.
Discounted Hotel Rates : Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

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