Operations Manager (54713)

PROVIDENCE HOSPITALITY GROUP•San Antonio, TX

7d•$18 - $25•Onsite

About The Position

Job DetailsJob Location: Courtyard SeaWorld San Antonio - San Antonio, TX 78238Position Type: Full TimeSalary Range: $18.00 - $25.00 HourlyJob Category: ManagementJob Title: Operations Manager Location: Courtyard by Marriott San Antonio Lackland Management Company: Providence Hospitality Job Description (Responsibilities) Leadership & Team Development Assist in training, evaluating, counseling, disciplining, and motivating employees Coach and develop team members across Front Desk, Bistro (F&B), and Maintenance departments Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy Foster a positive, team-oriented, and service-driven work environment Operations Management Oversee daily operations of Front Desk, Food & Beverage, and Maintenance/Engineering Ensure all departments meet brand standards, service expectations, and operational procedures Monitor staffing levels, scheduling, and labor productivity across departments Ensure proper functionality and upkeep of hotel facilities, equipment, and guest rooms Collaborate with department leaders to drive efficiency, service quality, and profitability Guest Experience Ensure exceptional guest service standards are upheld across all departments Resolve guest concerns quickly and professionally, especially related to rooms, service, or F&B Anticipate guest needs and ensure teams deliver a consistent, high-quality experience Safety, Compliance & Standards Report accidents, injuries, and unsafe conditions immediately Ensure all departments follow safety protocols, sanitation standards, and company policies Maintain confidentiality of proprietary information and protect company assets Ensure team members maintain professional appearance and adhere to uniform standards Administrative Duties Communicate clearly and professionally with guests, team members, and leadership Review reports, logs, and financial data to identify trends and opportunities Answer telephones using proper etiquette and support operational needs as required Maintain strong cross-department collaboration Perform additional duties as assigned Physical Requirements Stand, sit, or walk for extended periods Lift, carry, push, or pull up to 25 lbs Conduct routine inspections of interior and exterior hotel areas QualificationsJob Qualifications Experience & Education Associate's degree in hospitality, business, or related field preferred OR equivalent combination of education and experience Minimum 2 years of experience in Management or similar leadership role in a Marriott hotel Experience overseeing Front Desk, Food & Beverage, and/or Maintenance operations strongly preferred Skills & Abilities Strong leadership, coaching, and team-building skills Proven ability to manage multiple departments simultaneously Excellent written, verbal, and interpersonal communication skills Strong problem-solving and decision-making abilities Ability to work in a fast-paced, service-driven environment Core Competencies Customer Service: Effectively handles guest concerns and delivers service excellence Teamwork: Builds positive team relationships and supports team success Managing People: Provides feedback, develops talent, and improves performance Ethics & Integrity: Demonstrates professionalism and accountability Organizational Support: Follows policies and supports company goals Professionalism: Maintains composure and respect in all interactions Benefits Medical, Dental, and Vision Insurance Company-paid Basic Life and AD&D Insurance 401(k) with Company Match Paid Time Off & State-required Sick Pay 8 Paid Holidays Hotel Brand Discounts Voluntary Short-Term & Long-Term Disability Additional Information This hotel is owned and operated by an independent franchisee, Providence Hospitality. The franchisee is a separate company and employer from Marriott International, Inc. and is solely responsible for all employment-related decisions.

Requirements

Associate's degree in hospitality, business, or related field preferred OR equivalent combination of education and experience
Minimum 2 years of experience in Management or similar leadership role in a Marriott hotel
Experience overseeing Front Desk, Food & Beverage, and/or Maintenance operations strongly preferred
Strong leadership, coaching, and team-building skills
Proven ability to manage multiple departments simultaneously
Excellent written, verbal, and interpersonal communication skills
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced, service-driven environment
Effectively handles guest concerns and delivers service excellence
Builds positive team relationships and supports team success
Provides feedback, develops talent, and improves performance
Demonstrates professionalism and accountability
Follows policies and supports company goals
Maintains composure and respect in all interactions

Responsibilities

Assist in training, evaluating, counseling, disciplining, and motivating employees
Coach and develop team members across Front Desk, Bistro (F&B), and Maintenance departments
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy
Foster a positive, team-oriented, and service-driven work environment
Oversee daily operations of Front Desk, Food & Beverage, and Maintenance/Engineering
Ensure all departments meet brand standards, service expectations, and operational procedures
Monitor staffing levels, scheduling, and labor productivity across departments
Ensure proper functionality and upkeep of hotel facilities, equipment, and guest rooms
Collaborate with department leaders to drive efficiency, service quality, and profitability
Ensure exceptional guest service standards are upheld across all departments
Resolve guest concerns quickly and professionally, especially related to rooms, service, or F&B
Anticipate guest needs and ensure teams deliver a consistent, high-quality experience
Report accidents, injuries, and unsafe conditions immediately
Ensure all departments follow safety protocols, sanitation standards, and company policies
Maintain confidentiality of proprietary information and protect company assets
Ensure team members maintain professional appearance and adhere to uniform standards
Communicate clearly and professionally with guests, team members, and leadership
Review reports, logs, and financial data to identify trends and opportunities
Answer telephones using proper etiquette and support operational needs as required
Maintain strong cross-department collaboration
Perform additional duties as assigned
Stand, sit, or walk for extended periods
Lift, carry, push, or pull up to 25 lbs
Conduct routine inspections of interior and exterior hotel areas