Operations Manager (Field Operations & Installation)

Closet Factory of Westchester•Bethel, CT

15d

About The Position

We are seeking a hands-on, high-accountability Operations Manager to lead our field operations, installation teams, and job execution. This role sits at the core of our business - ensuring every project is delivered on time, on spec, and to a high standard of craftsmanship and client satisfaction. You will own installer performance, enforce quality standards, and step directly into the field and client conversations when needed.

Requirements

5+ years managing field operations, construction, or installation teams
Strong leadership presence — able to command respect from blue-collar teams
Excellent communication skills — comfortable speaking directly with clients and de-escalating situations
Hands-on mentality — willing to go into the field and solve problems personally
Highly organized with strong problem-solving instincts

Nice To Haves

Bilingual (English/Spanish) is a plus

Responsibilities

Lead and manage all installers and field crews (scheduling, performance, accountability)
Own daily execution across all active installations
Conduct job site visits to ensure quality, professionalism, and efficiency
Own the full field ecosystem — crews, vehicles, tools, and on-site performance
Serve as the primary escalation point for installation-related client issues
Communicate directly with clients to troubleshoot problems and de-escalate situations
Handle phone-based support as needed to resolve issues quickly and professionally
Take full ownership of issues — from first call through final resolution
Establish and enforce installation standards (fit, finish, completeness)
Reduce service callbacks through proactive oversight
Implement checklists and job completion sign-offs
Partner with office/admin to optimize install schedules and crew utilization
Ensure jobs are completed on time and within expected labor hours
Identify and eliminate bottlenecks across field operations
Train, coach, and elevate installer performance
Hold underperformers accountable and make staffing decisions as needed
Oversee company vehicle fleet (vans, tools, and install equipment)
Ensure vehicles are maintained, clean, and job-ready at all times
Coordinate repairs, maintenance, and accountability across crews
Train, coach, and elevate installer performance
Identify and develop crew leads
Hold underperformers accountable and make staffing decisions as needed
Work closely with Sales/Design, Engineering and Production to ensure clean handoffs
Ensure install teams are fully prepared before arriving on site
Drive continuous improvement across the full job lifecycle