Operations Manager, Manager III , Operations Manager, Sub Same Day
About The Position
Amazon Level 6 Manager III Role Overview This role represents a significant leadership position at Amazon where you manage teams tackling complex problems with varying degrees of ambiguity. The role encompasses several key areas of responsibility that align with Amazon's Leadership Principles. Ambiguity Management You manage teams where problems and strategies may not be clearly defined You determine appropriate stakeholders for decision-making You define metrics and may establish goals and long-term strategy You work backwards from customer problems to define team goals You lead independently while influencing stakeholders effectively Scope and Influence You manage a team that may include ICs in multiple locations and possibly 1-2 managers You define metrics to measure team progress and operational excellence You partner with employees and leadership to define vision using Amazon mechanisms You provide context behind business/technology choices You drive discussions with appropriate stakeholders and communicate decisions clearly Team and People Management You provide both tactical and strategic management You lead recruitment efforts to attract bar-raising talent You evangelize Leadership Principles throughout your team You establish onboarding plans and team structures that enable problem-solving You build teams that can deliver successfully without your constant involvement You partner with employees through delegation and regular performance feedback You facilitate career growth conversations and lead promotion processes when appropriate You address performance issues clearly and respectfully You create a culture of active listening and lead with empathy You balance workloads and prioritize work/life harmony Execution You establish workflows and service level agreements You identify risks and opportunities while delivering customer value You negotiate priorities across teams and secure necessary resources You manage complex problems and make trade-off decisions You define team structure and resource allocation to meet objectives You advocate for re-use rather than re-invention You build audit mechanisms to track team performance You encourage genuine recognition of success Problem Complexity You lead teams solving complex problems You tackle ambiguity and mitigate risks proactively You may manage teams owning cross-functional products or critical areas Communication You communicate clearly and concisely in both verbal and written formats You present to leaders up to three levels above (L10) You communicate across diverse functions and participate in strategic initiatives You foster psychological safety and constructive dialogue You communicate vision and motivations effectively Impact Your work impacts long-term team goals and operational metrics You create inclusive environments of respect and belonging You prioritize work and remove roadblocks You actively mentor both managers and ICs Process Improvement You establish and drive operational excellence mechanisms You create an environment that rewards simplification and defect removal You optimize project delivery and develop new best practices This role embodies the "Ownership" Leadership Principle: "Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say 'that's not my job'."
Requirements
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Nice To Haves
- 1+ years of performance metrics, process improvement or lean techniques experience
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
