Operations Manager

Window Nation • Milwaukee, WI

3d • $95,000 - $110,000 • Onsite

About The Position

Join a team where craftsmanship matters, your work is valued, and every project transforms a home for the better. One Goal, One Passion – Growth is Everything at Window Nation At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements. As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement. We’re seeking an Operations Manager to lead and grow our installation and branch operations for our Milwaukee, WI office . In this role, you’ll oversee the full scope of operational and install processes, ensuring efficiency, quality, profitability, and stellar customer experience. This role will work onsite in Milwaukee, WI . Candidates from other surrounding areas are encouraged to apply.

Requirements

• High school diploma, GED, or equivalent education
• 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
• 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
• Valid driver’s license

Nice To Haves

• Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
• Bachelor’s degree in business, operations or construction management, or related field
• Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
• Knowledge of building codes, construction techniques, safety standards, and compliance requirements
• Previous experience recruiting, managing, and onboarding independent contractors or installation crews
• Ability to manage branch financials, including budgeting, P&L oversight, and cost control
• Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
• High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
• Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions

Responsibilities

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs

Benefits

• Competitive pay and performance-based bonus opportunities:
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated
• Training to help you succeed from Day One

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees