Operations Manager - Carrollton

Fitness Connection•Carrollton, TX

5d•Onsite

About The Position

Join us at Fitness Connection, where we’re dedicated to changing lives through fitness. As an Operations Manager, you’ll en- sure the smooth running of our club, focusing on optimizing operational tasks and ensuring a stellar member experience. This role is vital in maintaining the backbone of our daily operations, keeping the facility pristine, and ensuring our services meet the highest standards. The Operations Manager leads our Connection Specialist and Kids Club teams.

Requirements

HS Diploma or equivalent
1+yr Proven experience in operations management, with a preference for backgrounds in the fitness or related service industries.
Demonstrated ability to lead and motivate a diverse team.
Strong problem-solving skills, with a keen eye for detail and the ability to handle multiple priorities.
Excellent communication skills, both verbal and written.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Proficient in using technology systems, including management software and Microsoft Office.
Valid state driver’s license and clean driving record is required
Criminal background check will be performed as a term of employment
Position duties require daily standing, walking, sitting, lifting, bending, squatting, and reaching
Fluent in written and spoken English required, addition of Spanish skills a plus

Responsibilities

Leads a high performing sales team, maintain a focus on coaching, feedback, and accountability to achieve club operational and member engagement results
Recruits, hires and promotes non-sales teammates in partnership with Club Manager Develops and trains new teammates to master systems and processes
Identifies high potential talent for growth
Set goals for team and consistently recognizes and rewards great performance Provides coaching and feedback to build competency
Maintains strong and consistent people practices with all teammates, taking appropriate action as needed
Creates sales schedules to ensure accurate coverage and efficient use labor hours to submit for CM approval
Ensure a well-run, standard driven club through daily, weekly and monthly focus, communication and follow up on Club Operations
Ensure club and Kids Club open and close properly and on time.
Regularly monitor and evaluate operational procedures and ensure standards to improve efficiency and effectiveness
Ensure club is clean and any maintenance and cleaning issues are reported Ensure janitorial and other maintenance supplies are ordered and available as needed
Supervise and communicate with the Cleaning Team / Supervisor to ensure club meets or exceeds company and regulatory cleanliness standards
Conduct regular safety drills and update emergency response procedures.
Oversee the maintenance and repair of gym equipment and other facilities to ensure operational excellence.
Report any member or teammate incidents per company procedure and work with company appointed/communicated leads to work through these issues.
Ensure accurate and on time control of daily banking deposit, drawer counts, and shift reports
Delivers a clean, organized, well-maintained ProShop, enticing members and guests to purchase for all their fitness needs
Manage and support retail sales and promotions.
Work with CM to set daily supplement sales goals for Connection Specialist team. Collaborate with CM to determine appropriate amount of retail items to order.
Conduct daily and month-end retail inventories.
Manage inventory control points including locking up storage, receiving and reconciling incoming merchandise.
Maintain a minimum of 25% profit margin on all retail sales.
Approaches members through the lens of our EPIC Core Values, driving loyalty and longevity in memberships
Proactively address member needs to ensure a superior customer experience. Implement and monitor initiatives aimed at retaining and satisfying members.
Ensure the club’s environment is welcoming, clean, and safe for all.
Regularly gather member feedback to continuously improve the service and environment.
Check and respond to Medallia surveys at least 3 days per week.
Oversee “Lost and Found” items and storage thereof