Operations Manager

USHG•New York, NY

31d•$70,000 - $80,000

About The Position

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. The Operations Manager is a key member of the team and a strategic partner in driving financial discipline, purchasing excellence, and operational efficiency. You bring a proactive, solutions-oriented mindset - identifying opportunities, improving systems, and supporting smart decision-making before challenges arise. You are a strategic partner to the culinary and floor leadership teams, bridging the gap between the kitchen’s creative vision and financial realities of the business. You understand that not all products are interchangeable - that generic button mushrooms can serve a stock preparation, but when a chef specifies morels for a signature dish, your job is to find the best available source for morels and source them without compromise. You bring that same intelligence and nuance to every category of spend. You understand the balance between quality and cost, partnering closely with Culinary and Operations teams to ensure purchasing decisions support both the integrity of the menu and the health of the business. You are highly organized, analytically driven, and collaborative, with a strong sense of ownership over the tools, processes, and relationships that support the restaurant’s success.

Requirements

2+ years of experience in operations, purchasing, or a related role (hospitality or food & beverage preferred)
Strong analytical and organizational skills with the ability to translate data into actionable insights
Experience managing vendors and building effective supplier relationships
Familiarity with purchasing and inventory systems (Craftable or similar platforms preferred)
Proficiency in Excel or Google Sheets
Clear and effective communication skills with a collaborative, team-first mindset
A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Own and actively manage Cost of Goods Sold by monitoring pricing, identifying trends, and surfacing opportunities for savings and efficiency
Partner with Culinary and Operations teams to guide purchasing decisions, balancing product integrity with cost awareness
Develop and maintain a clear purchasing philosophy distinguishing commodity items where substitution or volume leverage drives savings from spec-critical ingredients where the chef’s intent must be honored
Build and maintain vendor relationships, sourcing new partners, negotiating pricing, and ensuring consistent product quality
Build and maintain a comprehensive vendor pricing matrix, a living spreadsheet that captures item-level pricing, pack sizes, lead times, and vendor contact information
Lead and leverage all aspects of Foodager and Bevager (Craftable) to ensure best-in-class strategy and decision-making across all Cost of Goods Sold categories
Lead inventory, ordering, and invoice processes to ensure accuracy, timeliness, and alignment with financial goals
Collaborate with Director of Operations and cross-functionally with Supply Chain, Finance, and other teams to create ordering SOPs and support budgeting, forecasting, and operational improvements
Partner with culinary leadership during menu development and seasonal transitions to access the cost implications of new ingredients, identify preferred vendors, and establish pricing benchmarks before items go live
Support the Facilities Manager across all facilities needs at Manhatta, helping achieve efficient and cost-controlled operations

Benefits

Competitive pay and bonus potential: Annual compensation of $70,000 - $80,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.