Operations Manager

Waste Management, Inc. (WM)•Naples, FL

About The Position

We are seeking an experienced Operations Manager or Transportation Manager to lead and support our field-based driver teams. This role involves overseeing daily transportation operations, conducting route observations and ride-along, and fostering a strong safety-first culture. The ideal candidate will have: A solid background in DOT regulations and transportation logistics Strong leadership skills with the ability to build relationships and engage with the team A passion for coaching, mentoring, and developing drivers I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Requirements

Associate's Degree (accredited) or in lieu of a degree,
High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License
A solid background in DOT regulations and transportation logistics
Strong leadership skills with the ability to build relationships and engage with the team
A passion for coaching, mentoring, and developing drivers

Nice To Haves

In-depth knowledge of DOT compliance
Proven success in managing driver teams
Excellent coaching and mentoring abilities
Bilingual Spanish/English
Successful completion of the WM Operations Manager Trainee program

Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and
Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.