Operations Manager

Cornerstone Advocacy Service • Bloomington, MN

1d • $67,000 - $70,000

About The Position

The Operations Manager is a strategic leader responsible for driving organizational excellence through innovative thinking, project management, office management, operational efficiency, and cross-functional collaboration. This position oversees front desk operations, supply systems, and administrative support to ensure smooth and professional day-to-day operations, strengthens volunteer engagement, and partner with leadership to drive cross-functional initiatives. The role requires visionary leadership with hands-on execution to identify growth opportunities and implement transformative initiatives that align with the organization’s mission and long-term goals.

Requirements

• Bachelor’s degree in nonprofit management, business administration, operations management, or related field, or comparable combination of career and life experiences.
• 5+ years of leadership experience in operations, project management, or systems innovation.
• Proven ability to manage complex projects with multiple constituencies.
• Strong analytical, organizational, and communication skills.
• Experience with nonprofit compliance, budgeting, and evaluation frameworks.
• Strong skillsets in leadership supervision with an emphasis on staff development in providing trauma-informed, survivor-centered, and culturally responsive practices.
• Knowledge and experience in building alignment with vendors, consultants, business partnerships, and collaborations, maintaining and managing relationships.
• Excellent written and verbal communication skills with experience in public speaking, training, and meeting facilitation.
• High level of knowledge and aptitude in Microsoft Office, web-based applications, and other related forms of technology.
• Valid driver's license, insurance, and reliable vehicle.
• Ability to travel and work flexible hours, including some evenings or weekends

Nice To Haves

• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.

Responsibilities

• Identify and integrate emerging practices, technologies, and partnerships to enhance administrative operations, and organizational effectiveness.
• Facilitate cross-functional collaboration and pilot new models that address systemic barriers and challenges.
• Collaborate with the leadership team on strategic and cross-functional initiatives that strengthen organizational effectiveness.
• Oversee front desk operations, ensuring a welcoming, professional, and service-oriented environment for staff, volunteers, vendors, and visitors
• Direct office management functions, including supply systems, vendor relationships, and operational contracts, ensuring cost-effective and reliable services.
• Ensure accurate documentation, records management, and reporting to meet organizational and regulatory standards and support organizational sustainability.
• Oversee facility usage, scheduling, and coordination in collaboration with administrative staff, ensuring alignment with organizational needs and resource planning.
• Oversee and optimize internal operations, including systems, processes, and infrastructure, to support programmatic and strategic goals.
• Serve as an operational resource for the volunteer program, ensuring smooth program delivery by coordinating activities with the Development team.
• Provide logistical and project management support, including scheduling, donation tracking, and process oversight to meet agency needs and enhance volunteer experience
• Foster a culture of innovation, equity, accountability, and collaboration across the organization.
• Lead change management efforts that center staff well-being and survivor voice.
• Supervise and mentor operational staff, volunteers, and interns, supporting their growth and development.

Benefits

• Health Care: Comprehensive coverage options.
• Paid Time Off: 168 hours annually, plus 13 paid holidays including your birthday. (Based on FT/40 hours per week.)
• Retirement Savings: Up to a 4% employer match after 90 days of service.
• Vision Coverage: Free for employees.
• Virtual Mental Health Services: Free for employees and their immediate families.
• Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans.
• Life Insurance: Basic coverage provided at no cost to employees.
• Long-Term Disability: Free coverage for employees.
• Paid Parental Leave: Available after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees