Operations Manager – Business Operations (Startup Environment)

ATN HR Consulting • Atlanta, GA

2d

About The Position

About SLD University SLD University helps borrowers navigate the complexities of student loans with clarity, confidence, and strategy. Through education, mentorship, and coaching, we support clients across multiple programs and service offerings as they work toward long-term financial stability and freedom. About the Role SLD University is seeking an experienced Operations Manager to serve as the internal owner of execution across programs and teams. This role is responsible for ensuring that operational systems, workflows, and people function consistently, efficiently, and predictably as the organization grows. This is a business and internal operations role within a service-based, startup-style environment. It is not a manufacturing, logistics, or facilities operations position. This is also not an entry-level or task-based role . The Operations Manager is a hands-on decision-maker responsible for ensuring that what is planned is actually executed.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred (relevant experience considered in lieu of formal education)
• Minimum of 3 years of experience in operations management, business operations, project management, or team leadership
• Experience working in small business or startup environments strongly preferred
• Demonstrated people management and leadership experience
• Proven ability to make independent decisions in a fast-paced environment
• Comfort handling sensitive or complex situations with clients and team members
• Strong organizational skills with consistent attention to detail and follow-through
• Experience managing and collaborating with remote teams
• Medium to advanced proficiency with CRM, project management, and customer support tools (e.g., ClickUp, Asana, Trello, or similar platforms)
• Full-time availability
• Ability to support late afternoon or early evening operational needs as required
• Flexibility to respond to urgent issues during business-critical hours

Nice To Haves

• Enjoy owning execution and ensuring work gets done-not just planned
• Are comfortable leading people, setting expectations, and holding teams accountable
• Can manage multiple priorities with calm, sound judgment
• Make decisions confidently and know when to take ownership versus escalate
• Communicate clearly and professionally, especially in high-touch or sensitive situations
• Are detail-oriented while also understanding how systems, people, and outcomes connect
• Are comfortable partnering closely with leadership as a trusted operational leader
• Care deeply about client experience and understand its impact on retention and revenue
• Enjoy building, improving, and refining systems as a business grows

Responsibilities

• Own day-to-day operational execution across programs and services, ensuring workflows run smoothly and consistently
• Manage and support the administrative operations team by setting priorities, reinforcing accountability, and ensuring quality execution
• Oversee the client experience post-enrollment, including managing complex customer service issues and escalations
• Ensure follow-up processes for renewals, next-step appointments, and continuation are executed consistently to support retention and revenue
• Serve as the operational liaison between administrative staff and coaching leadership to maintain alignment and clear communication
• Enforce the use of operational systems and project management tools, ensuring processes are followed as designed
• Identify workflow gaps, inefficiencies, or breakdowns and implement improvements
• Make day-to-day operational decisions independently, escalating only high-risk or strategic matters to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level