Operations Manager

J T MCKINNEY•Columbus, OH

13d

About The Position

The Branch Operations Manager position is responsible for managing the day-to-day operations of a branch facility. Operations activities may include, but are not limited to, customer services; inside sales; inventory management; equipment maintenance; purchasing; shipping/receiving; dispatching; safety; facility maintenance; and records management. The position manages branch staff, excluding sales staff.

Requirements

A degree from an accredited 4-year university or equivalent combination education and work experience is a must.
Strong work ethic and a desire to succeed.
Excellent communication skills, both oral and written.
Attention to detail and highly organized.
Proficient in Word, Excel, Outlook, and databases.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts of basic algebra and geometry.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
The candidate must be able to pass a pre-employment background check.

Responsibilities

Assure accuracy on rental and miscellaneous billing documents.
Review accounts payable invoices and approve payment.
Review new customer credit applications and assist with collection efforts.
Ensure required customer insurance certificates are obtained.
Meet daily with sales and shop personnel to discuss upcoming orders and equipment demands.
Take physical inventory of rental and sales equipment and balance weekly.
Complete quarterly lease/tub audit.
Resolve issues regarding lost, stolen, or missing units.
Process damage bill backs to customers.
Field and resolve customer complaints.
Report daily activity (number of ins and outs, units repaired) and print daily reports (utilization, out of services, yard check).
Process new inventory, monitor quality control of repairs and inspections, and maintain hardware/software.
Recruit, hire, train, discipline/terminate and supervise branch employees.
Assist rental coordinator as needed.
Other duties may be assigned.