4 - Operations Manager

Wikoff Color•Holyoke, MA

About The Position

The Operations Manager is responsible for managing all daily branch operations, including production, scheduling, inventory, staffing, and customer fulfillment. This role ensures that operational standards are met consistently across safety, quality, and service while maintaining cost control and productivity. The Operations Manager is the frontline leader within each branch and plays a key role in executing standardized processes and supporting integration with the broader network.

Requirements

7-10 years of experience in manufacturing or branch-level operations leadership
Strong knowledge of production planning, inventory control, and team supervision
Hands-on experience in applying operational procedures and safety standards
Excellent communication and problem-solving skills

Nice To Haves

Bachelor’s degree in Operations Management, Business, or related field (preferred)
Relevant vocational or technical training accepted with proven operations experience

Responsibilities

Oversee production scheduling, order fulfillment, and inventory control for the branch
Ensure compliance with safety, environmental, and quality standards
Supervise and develop branch-level staff, including production, QC, and admin teams
Monitor daily performance metrics and execute corrective actions as needed
Coordinate with Supply Chain, Quality, and Commercial teams to ensure timely delivery and service
Implement standardized operational procedures and continuous improvement initiatives
Maintain accurate records and reporting related to output, materials usage, and labor
Support customer service inquiries and resolve issues in alignment with corporate expectations
Other duties assigned by management