Operations Manager

PayBright•Raleigh, NC

31d•Hybrid

About The Position

PayBright is a rapidly-growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution matters and details cannot slip. We are hiring an Operations Manager to own the day-to-day operational rhythm of the business. This is an execution-focused role responsible for ensuring that recurring operational processes (daily, weekly, monthly, quarterly) are completed and documented as required. The Operations Manager is responsible for ensuring that nothing falls through the cracks across key functions including support, deployment, reporting, and cross-team workflows. You will not be doing the work yourself — you will ensure that the right work is getting done on time, every time. Success in this role means: No missed deadlines on recurring processes Clear visibility into all key operational metrics Backlogs and bottlenecks identified and addressed early Teams consistently meeting SLAs Leadership no longer chasing updates This role will be in-office 4 days per week in Raleigh, NC.

Requirements

3–7 years of experience in operations, business operations, or project coordination
Strong organizational skills with high attention to detail
Proven ability to drive follow-through and accountability across teams
Comfortable working cross-functionally in a fast-paced environment
Data-oriented mindset with experience creating, tracking, and reporting KPIs
Experience with tools such as Zoho, Salesforce, HubSpot, Asana, ClickUp, or similar
Full-time (40+ hours per week)
Hybrid schedule (on-site in Raleigh, NC four days per week)

Responsibilities

Track and enforce SLA adherence across teams
Provide clear, real-time operational visibility to leadership
Act as the central point of coordination across customer support, technical support, deployment, and finance
Own recurring processes such as weekly KPI reporting and monthly residual reporting
Build and maintain dashboards across Support, Deployment, and Tech Support
Create and maintain structured trackers and checklists, and reporting cadences
Oversee all operational queues (support tickets, deployments, tech support backlog)
Proactively identify risks including backlogs, aging work, and missed deadlines
Identify bottlenecks, following up relentlessly to ensure completion and accountability
Escalate delays and drive resolution plans with team leaders
Identify opportunities to improve workflows and efficiency
Partner with leadership (and future systems roles) to document key processes and implement improvements