Operations Manager (Mondloch Place and House)
About The Position
The Operations Manager supervises the Maintenance and Custodial Technician and the Residential Coordinators (full-time, part-time, on-call). The Operations Manager has both direct service and administrative responsibilities within Mondloch House and Mondloch Place. The Operation Manager will hire, train and develop custodial and residential staff to ensure that program policies are enforced. The Operations Manager will also collaborate with other program staff to ensure client services are delivered following program goals and in accordance with all applicable laws and regulations. They will manage some bill payment, vehicle fleet, and vendor contact in regards to the building.
Requirements
- A bachelor's degree in human services and/or operation business management or equivalent degree and/or commensurate experience
- 3+ years of program and/or staff management
- Strong public speaking and communication skills
- Strong written communication skills
- Ability to prioritize competing priorities and make sound judgments
- Valid Driver's License
- Willingness to work occasional evenings and weekends
Nice To Haves
- Experience leading/ supporting programs serving homeless families
- Experience leading/managing in a residential environment
- Ability to speak a second language at a proficient level
Responsibilities
- Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies
- Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues
- Assist with facilities maintenance and report repair needs
- Maintain current knowledge of emergency procedures and facilitate in conducting monthly fire drills
- Oversee the management of contracted cleaning agency
- Prepare check requests for any pertinent bills and invoices that relate to operations and the building.
- Prepare schedule as well as approve timesheets.
- Oversee room inspections.
- Facilitate regularly scheduled one on one meetings with all direct reports
- Ensure agency vehicles are maintained and meet state license and registration requirements.
- Participate in the interviewing of building and residential staff.
- Oversee training of all direct reports and manage performance appraisals and documentation.
- Complete and review documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, case notes, incident reports, etc.
- Ensure compliance with all agency policies, county building safety and inspection requirements (to include but not limited to fire marshal and health department building requirements and inspections)
- Maintain compliance with TB testing per agency protocol
- Proficiently utilize Microsoft Suite of Applications (email, calendar, drive, docs, etc) as a part of the day to day work requirements
- Safely utilize Shelter House owned vehicles to drive clients to various locations.
- Cover shifts on short notice if no other coverage options are secured.
- Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather, highway congestion, etc)
- Provide excellent customer service to families served and adhere to Shelter House's Core Values when dealing with issues and concerns.
- Exemplify the Shelter House core values; Inclusion, Collaboration, Accountability, Respect and Empowerment
- Other duties as assigned
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
