Operations Manager(E)

Legends Global•San Juan, PR

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula to you? Join us! Legends Global , has an excellent opening for the Operations & Facility Manager at The PR Convention Center. This Position is supporting the Director of operations for overseeing all operational and maintenance functions of the PR Convention Center and Antiguo Casino to ensure safe, efficient, and high-quality event delivery. This role manages staff and subcontractors across maintenance, engineering, housekeeping, and event logistics to guarantee that the venue is fully prepared, compliant, and operationally excellent always. The Manager collaborates closely with event services, sales, F&B teams to meet client requirements, enhance guest satisfaction, and maintain the property in excellent condition. Responsibilities include strategic planning, budgeting, preventive and corrective maintenance, policy implementation, and continuous improvement of operational standards and delivery service.

Requirements

Bachelor’s degree required, Engineering, Facility Management, Industrial, Mechanical, Electrical, or related field preferred.
Minimum 5 years of experience in facility or operations management, ideally within a convention center, large venue, or hospitality environment.
Proven experience supervising and developing teams and managing third-party service contracts.
Strong project management skills with ability to handle multiple priorities under tight deadlines.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, MS Project) and familiarity with CMMS or other maintenance management systems.
Fully bilingual in English and Spanish (spoken and written).
Excellent communication, problem-solving, and interpersonal skills.
Professional demeanor and ability to represent the venue effectively with clients, vendors, and stakeholders.
Availability to work flexible hours including nights, weekends, and holidays as event schedules require.
Strong Communication skills at all levels of the organization.
Problem-solving and adaptability.

Responsibilities

Plan, organize, and coordinate all daily operational activities to ensure the venue’s readiness for events.
Oversee setup, logistics, and operational support for events in coordination with event management, client services, and F&B departments.
Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety.
Actively participate in client meetings to understand operational needs and provide technical and logistical solutions.
Oversee maintenance and repair services including HVAC, electrical, plumbing, mechanical, and general building systems.
Manage preventive and predictive maintenance programs using CMMS or Legends Global maintenance tools.
Supervise vendors and contractors, ensuring compliance with service agreements, safety regulations, and performance standards.
Continuously review facility conditions and recommend repairs, upgrades, or capital improvement projects.
Ensure full compliance with OSHA, building codes, fire safety, and other local regulatory standards.
Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.
Manage subcontractors and service providers, ensuring adherence to operational standards and service-level agreements.
Conduct and participate in regular staff meetings to review event plans, schedules, and performance updates.
Prepare and deliver weekly and monthly operational reports for management and stakeholders.
Supporting the Director of Operations developing and monitoring departmental budgets, forecasts, and staffing plans.
Prepare event cost estimates and post-event analyses to optimize operational efficiency.
Track and manage expenses related to equipment rentals, supplies, and contracted services.
Implement and oversee inventory and purchasing control systems for consumables, tools, and equipment.
Maintain all building licenses, inspections, and certifications.
Promote and enforce workplace safety programs in line with OSHA and internal standards.
Supporting the Director of Operations developing, implementing, and updating policies and standard operating procedures (SOPs) for operations and maintenance.
Lead or support special projects assigned by the Director of Operations to enhance operational excellence.