Operations Manager

Pyramid Global Hospitality

22d

About The Position

BASIC FUNCTION: This position oversees and executes day-to-day operational functions of the World of Whirlpool, ensuring the successful delivery of live and virtual experiences, meetings, and private functions. Responsibilities include operational planning, staffing oversight, facility readiness, interdepartmental coordination, and hands-on execution of AV and technical needs to ensure all meetings, workshops, and private functions are executed accurately, safely, and to brand standards. Schedule: Monday - Friday (minimal weekends/nights) & (11) Paid Holidays QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPIERENCE High school diploma or equivalent. Two years’ supervisory or management experience preferred Experience in hospitality, events, facilities, or operations preferred. Ability to make quick decisions in high stress situations. Excellent communication skills. ESSENTIAL FUNCTIONS: Oversee daily operations of the World of Whirlpool, including meetings, workshops, virtual experiences, and private functions. Lead operational team to ensure proper and accurate setup, execution, teardown, and cleaning of events. Knowledge and understanding of audiovisual equipment and setup, including general use of laptops, projectors, microphones, and display monitors. Collaborate with internal departments and clients to plan, schedule, and execute events according to predetermined specifications. Maintain knowledge of facilities including room names, locations, capacities, setup styles, capabilities, and interaction of all conference rooms and private function areas. Assist with the creation of any digital assets necessary for virtual experiences or in person meetings, including but not limited to titles, graphics, music, sound design, etc. Inventory management, purchasing, and maintenance of operational and production equipment. Oversee the setup and breakdown of large product and appliance deliveries, including directing Line Review setups per diagram or client requests. Be the example for employee, guest, and client relations, modeling professionalism, accountability, and service excellence. Oversee technical aspects of virtual experiences, including but not limited to being a camera operator, Zoom host, director, editing and mixing any pre-recorded content. Oversee the maintenance of all areas within the Experience Center and World of Whirlpool on a daily basis; reporting any cleaning, safety concerns and repair needs no matter how small the task. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Requirements

High school diploma or equivalent.
Ability to make quick decisions in high stress situations.
Excellent communication skills.

Nice To Haves

Two years’ supervisory or management experience preferred
Experience in hospitality, events, facilities, or operations preferred.

Responsibilities

Oversee daily operations of the World of Whirlpool, including meetings, workshops, virtual experiences, and private functions.
Lead operational team to ensure proper and accurate setup, execution, teardown, and cleaning of events.
Knowledge and understanding of audiovisual equipment and setup, including general use of laptops, projectors, microphones, and display monitors.
Collaborate with internal departments and clients to plan, schedule, and execute events according to predetermined specifications.
Maintain knowledge of facilities including room names, locations, capacities, setup styles, capabilities, and interaction of all conference rooms and private function areas.
Assist with the creation of any digital assets necessary for virtual experiences or in person meetings, including but not limited to titles, graphics, music, sound design, etc.
Inventory management, purchasing, and maintenance of operational and production equipment.
Oversee the setup and breakdown of large product and appliance deliveries, including directing Line Review setups per diagram or client requests.
Be the example for employee, guest, and client relations, modeling professionalism, accountability, and service excellence.
Oversee technical aspects of virtual experiences, including but not limited to being a camera operator, Zoom host, director, editing and mixing any pre-recorded content.
Oversee the maintenance of all areas within the Experience Center and World of Whirlpool on a daily basis; reporting any cleaning, safety concerns and repair needs no matter how small the task.