Operations Manager, US

Tools for Humanity•San Francisco, CA

34d•$217,000 - $245,000

About The Position

As a Operations Manager, you’ll be the backbone of our physical deployment and servicing operations in the US. You’ll lead the rollout of our mall- and retailer-based Orb installations, ensuring each site is launched on time, online, and operator-ready. You’ll manage a small, distributed team of Field Specialists while remaining hands-on, from inspecting logistics deliveries to troubleshooting an Orb’s network connection yourself. You’ll work closely with the GM US, central logistics, and partner teams to design launch plans, train site staff, and maintain ops excellence across hundreds of sites. This is a highly hands-on, travel-intensive role requiring exceptional organization, resilience, and leadership in fast-moving environments.

Requirements

10+ years of operational or field-based leadership experience
Proven success managing distributed teams and technical deployments
Hands-on comfort with light hardware setup and network troubleshooting
High tolerance for travel and dynamic work environments
Strong communication and partner-management skills
A builder’s mindset: you bring structure to ambiguity and lead from the front
You thrive in an environment where launches never stop, scaling a national footprint site by site

Responsibilities

Lead all in-field setup and servicing operations for kiosks and retail installations
Coordinate deliveries, connectivity, and readiness with logistics and tech teams
Train and certify Orb Operators and partner staff
Manage a small regional team of Field Specialists, mentoring through example
Develop and refine playbooks for deployment, servicing, and escalation
Build local relationships with retail and mall management to ensure site success
Track and report rollout KPIs (speed, uptime, quality, operator readiness)