Operations Manager (Fire & Safety)

Marmic Fire Safety•Wichita, KS

50d

About The Position

Operations Manager is responsible for total branch performance in accordance with company policy and procedures. Create and execute the branch business plan. Overseas sales and service performance and contributes input to the Profit and Loss statement under the guidance of the Area General Manager, and manage and develop branch personnel. Plan, implement, and manage areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the branch.

Requirements

Have 5 years' experience in Fire Protection
Must have strong work ethic
Must be well organized and a self-starter
Must be able to comply and enforce company policies and procedures Strong business and financial acumen.
Possess strong management skills
Possess strong problem-solving skills
Ability to communicate professionally and effectively with customers, employees and executive team verbally and in writing.
Ability to develop customer relationships.
Ability to work independently and leading a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Ability to interact professionally in high stress situations.
Possess Bachelor's Degree and/or 3 years' experience in upper management.
Pass pre-employment background and substance abuse screening upon hire and throughout employment.

Responsibilities

Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
Stay abreast of competing markets, development, building, etc. in the community and surrounding areas.
Contact contractors/developers etc. in pursuit of business.
Maintain contact and friendly relationships with customers and suppliers, building a favorable company image.
Resolve problems and complaints as they arise.
Direct and coordinate counter and outside sales (if applicable) efforts.
Assist in account development.
Direct sales program to develop new markets.
Make joint calls with salesmen as needed.
Coordinate counter maintenance, merchandising and promotional activity.
Set branch pricing and direct quotation activities (if applicable).
Keep the computer price matrix current.
Manages freight expense, customer discounts, and pricing to maintain profit levels.
Successfully resolve customer issues timely and professionally.
Maintain a positive attitude towards customers and associates by being friendly and courteous.
Provide customer assistance as needed. This will include over the counter, over the phone, etc.
Continuously update product knowledge.
Stay informed and educated as to product inventory and applicability.
Understand product applications and help customers in their selections
Direct warehouse operations.
Maintain necessary inventory levels, order materials, route deliveries and pickups.
Review daily reports, taking appropriate action as needed.
Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
Manages workflow to assist staff in balancing priorities, providing backup support if needed and otherwise ensuring that all work is accomplished with an appropriate sense of urgency.
Be willing, able, and capable of performing any branch job function as needed.
Maintain branch security, opening and closing of branches, oversee cash deposit activity.
Attend periodic branch manager's meetings.
Coordinate annual inventory and manage branch inventory status Including but not limited to; cycle counts, demand, trends, min/max calculations and approve RMA's.
Reconcile inventory discrepancies and adjustments.
Negotiate pricing and issues with vendors in conjunction with purchasing and sales management
Helps plan/maintain facility layout to promote safety, security, and productivity while leveraging available space.
Ensures facility is maintained in a neat and professional manner.
Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement.
Annual update and coordination of Emergency Preparedness Plan.
Assign and direct all work performed in the branch and supervise all areas of operation in accordance with established company policies/procedures, objectives and applicable laws.
Through management decisions, communication and behavior, creates a culture and a team that works together to meet customer needs and achieve desired results.
Anticipates staffing requirements to meet operational needs.
Participate in the recruiting and interviewing process of new employees.
Oversee training as well as identify and foster development opportunities for all branch personnel as required or needed.
Periodically evaluates the performance of branch personnel, develops goals and objectives.
Provide both formal and informal feedback on a regular basis.
Become familiar with the associate handbook.
Ensure policies and procedures are communicated and followed.
Ensures the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained.
Ensures all technicians receive appropriate/required safety training for forklifts, wire-cutting machines, etc. and appropriate/required vehicle/equipment inspections are completed regularly.
Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.

Benefits

Employee Ownership Program
Company-paid training programs and on-the-job training.
Tele-health services if healthcare coverage is elected
401K plan with up to a 4% company match
Medical, Dental and Vision Insurance effective the first of the month following your start date
Accrual of up to 13 days of Paid Time Off (PTO) in your first year
7 Paid Holidays annually

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