Operations Manager (Plumbing Exp Req.)

The Plumbing Authority • Knoxville, TN

3d • $100,000

About The Position

The Plumbing Authority is a privately owned, high-integrity plumbing company in the thriving Knoxville market. We are expanding rapidly, driven by exceptional service standards, a reputation for quality, and a mission to raise the bar in our industry.
We are searching for a strategic Operations Leader who can accelerate performance, lead managers, scale processes, and elevate our Install and Service/Sales divisions into a tightly connected, efficient, and profitable operation.
This is not a maintenance role — it’s a builder’s role for someone who thrives on:
Designing operational excellence from the inside out
Developing leaders and building a winning, accountable culture
Driving revenue, profitability, and long-term company growth
If you’ve been a key #2 who is ready for the top seat — this is your opportunity.
You will be given authority, resources, and support to lead transformation and deliver measurable results.
You are:
A seasoned leader with deep experience in residential plumbing operations
A strategic thinker who sees the macro picture while flawlessly executing the micro
A sales-minded operator who understands revenue levers, not just workflow
A leader of leaders — confident in coaching managers and empowering teams
A data-driven optimizer who tracks KPIs, identifies gaps, and fixes them quickly
Hungry for growth and unafraid to hold others accountable to high standards
You’re respected in the industry because you consistently deliver:
✔ Efficiency gains
✔ Margin expansion
✔ Team performance improvements
✔ Customer loyalty and referrals
You know how to win — and how to bring others with you.
This is the chance to build something lasting — a legacy operation known for professional excellence in the trades.
Own It. Build It. Lead It.
If you are a results-oriented operations leader ready to drive a culture of excellence and scale a winning service organization — we want to talk.
Take the lead role you’ve earned.
Apply today to shape the future of plumbing in East Tennessee.

Requirements

• 5+ years in plumbing operations leadership
• (multi-department or P&L experience strongly preferred)
• Successful track record developing managers and high-performing service/install teams
• Strong background in value-driven residential sales
• Competence with operational technologies (dispatching, KPI dashboards, etc.)
• Proven experience driving growth — not just overseeing it
• Valid TN driver’s license and clean MVR

Responsibilities

• Operational Leadership: Full responsibility over Install & Service/Sales productivity, efficiency, quality, and customer experience
• Performance & Revenue Growth: Drive KPIs, pricing discipline, close rates, and profitability
• Manager & Team Development: Build a high-trust, performance-driven leadership bench
• Systems & SOP Implementation: Architect scalable processes that reduce friction and increase output
• Capacity & Resource Optimization: Ensure labor, scheduling, and tools are always aligned to demand and revenue expectations
• Strategic Execution: Collaborate directly with ownership on growth, expansion, and market domination

Benefits

• Health Insurance: Employer-supported medical coverage
• Paid Time Off & Holidays
• 401(k) with Employer Match
• Clear executive growth path within a scaling company
• Top performers here grow into senior leadership roles with equity consideration as we expand.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed