Operations Manager

Patterson Dental Supply•Atlanta, GA

13d

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary Partners with General Manager to develop strategy and achieve Branch objectives. Directs and supervises all Branch operational functions including but not limited to Service Department, Equipment Department, Customer Service, Accounting, and Inventory. Implement organizational best practices within branch. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Manage Accounting & Financial Activities : Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts. Customer Service: Responsible for partnering with Branch Manager to create a customer service culture with in the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson. Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation. Partnering with Operations Manager to create a customer service culture within the branch. Performance Management: Create a culture of teamwork that promotes mutual trust and respect among all branch personnel. Establish a culture that promotes high levels of commitment and productivity; employ strategies to motivate employees and maintain morale. Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary. Staffing: Participate in the selection process; make hiring and promotion decisions or recommendations; determine personnel needs to ensure coverage on all jobs and that branch obligations are met. People Management: Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties. Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment. . Additional functions In addition to the essential functions listed above, the incumbent may perform the following additional functions. Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; plan and organize meetings or seminars; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Requirements

Bachelor’s degree or equivalent work experience
General computer proficiency including knowledge of MS Office
Must maintain a valid driver’s license and good driving record

Nice To Haves

Degree in general business
Previous management experience
Experience in finance, inventory management, accounting or human resources
Dental industry knowledge

Responsibilities

Manage branch profit and loss performance against goals
partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals
manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts
Responsible for partnering with Branch Manager to create a customer service culture with in the branch
Resolve customer problems or concerns
manage Customer Service personnel
manage Service Department
assess customer satisfaction with Patterson
Manage merchandise, parts, and equipment inventory processes and inventory turns
responsible for resolution of inventory variances
play active role in excess inventory liquidation
Partnering with Operations Manager to create a customer service culture within the branch
Create a culture of teamwork that promotes mutual trust and respect among all branch personnel
Establish a culture that promotes high levels of commitment and productivity
employ strategies to motivate employees and maintain morale
Review and evaluate the work of direct reports to assess job performance
coach and mentor employees to improve their performance
create performance improvement plans when necessary
Participate in the selection process
make hiring and promotion decisions or recommendations
determine personnel needs to ensure coverage on all jobs and that branch obligations are met
Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties
Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment
Implement policies, procedures, guidelines, and standards
identify process improvements to increase efficiency or reduce costs
manage process to audit files and records for compliance
plan and organize meetings or seminars
schedule or authorize training for employees
approve time cards, overtime and time off requests