Operations Manager

Pyramid Global Hospitality

22d•$65,000 - $75,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Operating as a dedicated Training and Conference Center, our purpose revolves around supporting the Sales Enablement team for Whirlpool Corporation. Situated within our building, the 8th floor is transformed into a state-of-the-art showroom, featuring 11 fully functional kitchens. This remarkable space serves as a hands-on training ground for trade partners, including sales representatives from renowned companies such as Home Depot. In 2010, Whirlpool made a strategic decision to create its own showroom floor, eliminating the need to transport appliances to trade shows. At Pyramid Global Hospitality, our role is pivotal in supporting this endeavor. We provide comprehensive hospitality services, including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support. We take pride in our role as creators, seizing the opportunity to foster a heart connection in the training and sales process. Join us at the World of Whirlpool, where innovation meets hospitality, and where every detail is crafted to enhance the learning and sales experience. What you will have an opportunity to do: BASIC FUNCTION: This position oversees and executes day-to-day operational functions of the World of Whirlpool, ensuring the successful delivery of live and virtual experiences, meetings, and private functions. Responsibilities include operational planning, staffing oversight, facility readiness, interdepartmental coordination, and hands-on execution of AV and technical needs to ensure all meetings, workshops, and private functions are executed accurately, safely, and to brand standards. Schedule: Monday - Friday (minimal weekends/nights) & (11) Paid Holidays

Requirements

High school diploma or equivalent.
Ability to make quick decisions in high stress situations.
Excellent communication skills.
Proficient skills in G-Suite, Adobe Creative Suite, including After Effects & Premiere Pro and/or Final Cut, Avid, etc.
Able to lift 50 lbs. to a maximum height of 60 inches on a regular basis.
Able to work variable hours including weekends and holidays.
Strong attention to detail, organizational and time management skills.
Valid driver’s license and ability to safely operate passenger van.

Nice To Haves

Two years’ supervisory or management experience preferred
Experience in hospitality, events, facilities, or operations preferred.

Responsibilities

Oversee daily operations of the World of Whirlpool, including meetings, workshops, virtual experiences, and private functions.
Lead operational team to ensure proper and accurate setup, execution, teardown, and cleaning of events.
Knowledge and understanding of audiovisual equipment and setup, including general use of laptops, projectors, microphones, and display monitors.
Collaborate with internal departments and clients to plan, schedule, and execute events according to predetermined specifications.
Maintain knowledge of facilities including room names, locations, capacities, setup styles, capabilities, and interaction of all conference rooms and private function areas.
Assist with the creation of any digital assets necessary for virtual experiences or in person meetings, including but not limited to titles, graphics, music, sound design, etc.
Inventory management, purchasing, and maintenance of operational and production equipment.
Oversee the setup and breakdown of large product and appliance deliveries, including directing Line Review setups per diagram or client requests.
Be the example for employee, guest, and client relations, modeling professionalism, accountability, and service excellence.
Oversee technical aspects of virtual experiences, including but not limited to being a camera operator, Zoom host, director, editing and mixing any pre-recorded content.
Oversee the maintenance of all areas within the Experience Center and World of Whirlpool on a daily basis; reporting any cleaning, safety concerns and repair needs no matter how small the task.
Respond to any reasonable task as assigned by the supervisor or manager.
Help out in other areas of the facility when applicable.