Operations Manager - Wentzville

Club Elite and Club Fitness•Wentzville, MO

2d•Onsite

About The Position

The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly. The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment.

Requirements

High School diploma or GED, required
18 years of age or older, required
Excellent communication and interpersonal skills
Ability to handle stressful situations with professionalism and a positive attitude
Strong multitasking abilities
Ability to work varying hours as needed, including evenings, weekends, and holidays
Ability to work outside normal work hours when dictated by workload- required
This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.
Must be able to lift or move up to 50 lbs.
Daily physical activity includes lifting weights, squatting, bending, reaching, spotting, and standing for prolonged periods of time.

Nice To Haves

Previous experience in customer service, hospitality, and leadership preferred

Responsibilities

Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
Hire, train, encourage team members to deliver Club Fitness’ service promise consistently.
Provide effective decision-making regarding customer service issues.
Heighten, develop, and foster a strong organizational customer service focused team.
Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
Assist with Club Staff workloads to ensure smooth and efficient business operation.
Stay up to date with company policies and procedures to maintain consistency with Club Staff.
Maintain an organizational culture that attracts, retains and motivates top quality employees.
Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
Inventory (counting and ordering) for all operational needs of the Club.
Assist with Help Desk tickets and follow-up with facility and equipment repairs.
Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.