Operations Manager - Isle Royale National Park

Aramark•Houghton, MI

About The Position

The Operations Manager is responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels.

Requirements

At least five years’ experience in operations management in a related field
Requires a bachelor's degree or equivalent experience
High energy level that is communicated to the team and exhibits a proven track record for growing business.
Outstanding interpersonal and communications skills (both verbal and written)
Ability to lead in a diverse environment with a focus on client and guest service
Candidates must be available to work nights, weekends, and holidays as needed.

Responsibilities

Maintain and follow all wage & hour compliance for local employees
Conduct all required new hire paperwork and maintain employee files for employees on-site
Coordinate payroll functions and check distribution.
Assist leadership on special projects
Develops and maintains client relationships to grow base business and improve retention of account base.
Accountable for business reviews and key interactions with key clients within the local market.
Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business.
Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development.
Optimize core processes and positively influence client relationships and business opportunities.
Owns and fosters effective communication at all levels of the organization.
Ensures daily operations are maintained as scheduled.