Manager of Employee Housing & Community - Isle Royale

Aramark•Houghton, MI

1d•Onsite

About The Position

Come explore the pristine, remote Isle Royale National Park - located in the northwest of Lake Superior and part of the U.S. state of Michigan. Visitors' accommodation is accessible only by boat or seaplane. Rock Harbor Lodge has guest rooms with private baths, housekeeping cottages, and services include a dining room, snack bar, gift shop, dockside store, marina, rental motorboats, kayaks and canoes, guided fishing and sightseeing tours. The Manager of Employee Housing and Community supports managers and employees in day‑to-day workplace matters while overseeing employee housing and community life services at Isle Royale National Park. The ideal candidate has a strong understanding of HR policies and practices, experience researching and investigating employee concerns, and the ability to make recommendations that promote positive and inclusive employee experiences.

Requirements

Bachelor's degree in HR or Business Administration preferred, or 2 + years of experience in human resources and employee relations
Strong written and verbal communication skills required; ability to communicate with tact and diplomacy
Ability to influence others on policies, practices, and procedure
Effective at capturing and synthesizing information from multiple parties
Solid understanding of employment laws
Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
Proficient in Microsoft Office and experience with case management technology preferred
Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
This role requires physical activities including but not limited to: hiking uneven terrain, camping overnight, lifting heavy items, etc.

Nice To Haves

Bilingual preferred

Responsibilities

Design and deliver inclusive recreation, engagement, and wellness programs that enhance the employee living experience and support work–life balance.
Partner with operational teams to provide resources, event information, and initiatives that promote physical, mental, and emotional well‑being.
Maintain clear, consistent communication with employees regarding community activities, resources, events, housing information, and policy updates, using multiple channels to support engagement.
Collaborate with departments such as Employee Dining and Security to ensure seamless planning and execution of community events and initiatives.
Address and resolve employee relations concerns, including policy interpretation, conflict resolution, and guidance to leaders to ensure fairness and consistency.
Conduct employee investigations, manage hotline inquiries, and maintain accurate documentation in alignment with Aramark guidelines.
Oversee onboarding, orientation, training compliance, and documentation processes—including I‑9 verification, J‑1 visa onboarding, and required HR system support.
Administer and track leaves of absence, ensuring timely coordination, clear communication, and compliance with applicable policies and employment laws.
Oversee equitable and efficient assignment of employee housing, ensuring optimal use of available space across all facilities.
Coordinate move‑in and move‑out processes, including room readiness, inspections, photo documentation, and resident support.
Conduct regular room and facility inspections to maintain cleanliness, safety, and compliance with health and housing standards.
Partner with Facilities and Maintenance teams to address repair needs and ensure timely upkeep of all housing units.
Respond to housing‑related concerns and conflicts, facilitating resolution and documenting issues appropriately.
Manage employee guest and visitor requests in accordance with housing policies and safety guidelines.
Ensure housing facilities are properly maintained and prepared for seasonal operations, including winter shutdown and spring reopening.
Implement and uphold Aramark housing policies and procedures, supporting a positive and compliant residential environment.