Operations Manager - Industry Experience Required

Good Greek Moving & Storage•Orlando, FL

About The Position

Are you looking for an innovative, fast-paced, and rewarding opportunity to advance your career in operations leadership? Look no further. Good Greek Moving & Storage is expanding its leadership team and is seeking an experienced Operations Manager with a proven background in the moving, logistics, or transportation industry. Known as an industry leader in relocation services, Good Greek is a total relocation expert offering moving, storage, trash removal, auto transport, realty services, and premier concierge solutions. This role is critical to the daily success of our operations and will work closely with executive leadership, dispatch, compliance, moving crews, and customers to ensure seamless execution and regulatory compliance. The Operations Manager will oversee day-to-day operational functions, optimize workflows, manage personnel, and ensure exceptional service delivery while maintaining compliance with DOT and industry regulations. ---------------------------------------- We are seeking a results-driven, forward-thinking, and highly organized operations professional with hands-on industry experience. The ideal candidate is a confident leader who thrives in high-volume, deadline-driven environments and can manage multiple operational priorities simultaneously. This role requires strong leadership, strategic thinking, and the ability to keep all facets of operations running efficiently while delivering an outstanding customer experience.

Requirements

Strong attention to detail and operational accuracy
Advanced organizational and documentation skills
Excellent verbal and written communication skills
Strong leadership and team-management abilities
High energy, dependable, and solution-oriented
Proficient in reporting, data analysis, and CRM/software systems
Ability to multitask and perform under pressure
Minimum 3–5 years of Operations Management experience in the moving, logistics, or transportation industry (required)
Working knowledge of DOT regulations and compliance standards

Nice To Haves

Bilingual is a plus

Responsibilities

Oversee and manage daily operations, dispatch, and scheduling
Plan, coordinate, and optimize job assignments and crew coverage
Ensure adequate staffing, equipment, and capacity for all jobs
Manage relationships with drivers, helpers, and field personnel
Monitor driver activity, locations, and performance
Ensure compliance with DOT regulations and internal policies; document and report violations
Serve as a point of escalation for customer service and operational issues
Maintain accurate CRM and operational data
Provide ETA updates and operational notes within company systems
Communicate effectively with customers, customer service teams, and leadership
Identify operational inefficiencies and implement process improvements