Operations Manager

Maximus Global Services•Sterling, VA

18d•Onsite

About The Position

Summary/Objective Management of airport operations and supervise all operative staff, including supervisors to ensure a safety operation along with an excellent customer service. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Manages the daily operation at the airport and supervises the staff. 2. Develop, changes and approves schedules for all operative employees at the Miami International Airport. 3. Ensures that service expectations are being met according to each client agreement, through inspecting gates, positions and areas where the staff is working. 4. Maintain budget assigned for all operative hours and find opportunities to utilize the budget and find possible savings. 5. Maintain a minimum level of complaints and provides quick solutions when service expectations are not met. 6. Maintain a wheelchair count up to date and any other valuable equipment. 7. Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered. 8. Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met. 9. Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. 10. Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor. 11. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. 12. Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures). 13. Participates in daily, weekly, monthly and annual planning process as appropriate.

Requirements

Bachelor’s Degree or equivalent
2-3 years’ experience in customer service
Pass a background check and drug test
Computer literacy in MS Office packages such as Word, Excel and Outlook.
Must be able to read, write and speak English. Bi-Lingual is a plus.
Maintain a relationship with both employees and clients
Must have a good working knowledge of management practices and principles so they can efficiently perform his job.
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Responsibilities

Manages the daily operation at the airport and supervises the staff.
Develop, changes and approves schedules for all operative employees at the Miami International Airport.
Ensures that service expectations are being met according to each client agreement, through inspecting gates, positions and areas where the staff is working.
Maintain budget assigned for all operative hours and find opportunities to utilize the budget and find possible savings.
Maintain a minimum level of complaints and provides quick solutions when service expectations are not met.
Maintain a wheelchair count up to date and any other valuable equipment.
Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered.
Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met.
Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures).
Participates in daily, weekly, monthly and annual planning process as appropriate.