Operations Manager

Lanes Group•London, CA

8d•Onsite

About The Position

As an Operations Manager you will be a key part of the management team and you will oversee high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of the organisational processes, and work to improve quality, productivity and efficiency for your region. This is a field and office-based role covering the South London region where you will work to improve customer service and wastewater network performance through effective leadership and the performance management of staff. You will be responsible for the management of the supply chain and analysing performance ensuring that targets are hit. Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems. The Operations Manager will: Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrator and associated field resources to ensure both quality and quantity at maximum efficiency Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain Liaise with the Regional Manager to agree daily/weekly field availability and work composition Manage regional resources/vehicle profile issues Manage the complaints and ensure resolution through direct action Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region Any other ad-hoc duties, tasks or projects requested by the Regional Manager or Senior Leadership Team Be aware of all Lanes Group policies and your responsibilities towards them.

Requirements

You will have strong managerial experience
You will be a natural leader and confident in managing as you will have a team of Field Managers, Technical Specialists and an Field Support Administrator looking to you for guidance and support
You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business
The successful candidate will be fully proficient in the Microsoft Office Suite
The ability to multitask and prioritise your workload
The successful candidate must have a Full UK Driver's Licence to drive around the region

Responsibilities

Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrator and associated field resources to ensure both quality and quantity at maximum efficiency
Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team
Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance
Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain
Liaise with the Regional Manager to agree daily/weekly field availability and work composition
Manage regional resources/vehicle profile issues
Manage the complaints and ensure resolution through direct action
Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region
Any other ad-hoc duties, tasks or projects requested by the Regional Manager or Senior Leadership Team
Be aware of all Lanes Group policies and your responsibilities towards them.
Drive delivery of key contractual KPIs
Drive delivery of excellent drainage solutions for customers – supporting the productivity and utilisation of our field teams
Drive team engagement, supporting performance outcomes and reducing attrition
Provide close collaboration and relationship building with our client
Strive to be always positive and constructive
Adhere to all company policies
Straight talking about the facts of the situation – open discussions are the best way to find solutions
Help others through communicating clearly
Deliver on commitments
Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’