OPERATIONS MANAGER

Pivot Parking LLC • Charlotte, NC

7m

About The Position

The Operations Manager is responsible for overseeing the management and
administration of on-street and off-street parking operations within a designated area.
This role involves implementing parking policies, optimizing revenue collection, and ensuring compliance with
parking regulations. The Operations Manager plays a critical role in enhancing the
efficiency, accessibility, and revenue generation of on-street parking assets.

Requirements

• Bachelor's degree in urban planning, public administration, transportation management, or related
• Previous experience in parking management, transportation planning, or municipal operations, with a strong understanding of on-street parking regulations and practices.
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and community groups.
• Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions to optimize parking operations and revenue collection.
• Familiarity with parking technology solutions, such as parking meters, pay-by-phone systems, and license plate recognition (LPR) technology.
• Knowledge of regulatory requirements, traffic engineering principles, and best practices in onstreet parking management.

Nice To Haves

• additional certifications in parking management or traffic engineering are advantageous.

Responsibilities

• Parking Management: • Develop and implement parking policies, regulations, and enforcement strategies for on-street parking areas, including metered parking zones, permit parking areas, and loading zones. • Coordinate with municipal authorities, transportation agencies, and law enforcement to establish and maintain effective parking management practices, traffic flow, and curb space allocation.
• Revenue Optimization: • Develop pricing strategies, rate structures, and fee schedules for metered parking spaces to maximize revenue generation while balancing the needs of motorists and local businesses. • Monitor parking revenue collection, citation issuance, and payment compliance, analyzing data to identify revenue enhancement opportunities and operational efficiencies.
• Technology Integration: • Implement and oversee parking technology solutions, including parking meters, pay-by-phone systems, license plate recognition (LPR) technology, and digital payment platforms, to streamline parking operations and improve customer convenience. • Evaluate emerging parking technologies and trends, assessing their feasibility and potential impact on parking management strategies and revenue generation.
• Regulatory Compliance: • Ensure compliance with local parking regulations, ordinances, and permit requirements governing on-street parking operations. • Conduct regular audits and inspections of parking meters, signage, and infrastructure to verify compliance with regulatory standards and address any maintenance or repair needs.
• Community Engagement: • Collaborate with community stakeholders, business associations, and neighborhood groups to solicit input, address concerns, and foster positive relationships related to on-street parking policies and operations. • Organize public outreach initiatives, town hall meetings, and educational campaigns to increase public awareness of parking regulations, payment options, and transportation alternatives.
• Staff Management: • Recruit, train, and supervise parking enforcement officers, meter technicians, and administrative staff involved in on-street parking operations. • Establish performance metrics, conduct performance evaluations, and provide ongoing training and professional development opportunities to enhance staff effectiveness and morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees