Operations Manager | Home Health/Hospice

CentraCare•Waite Park, MN

4d•Onsite

About The Position

Enjoy a rewarding career at CentraCare as the Operations Manager of our Home Health and Hospice Team. This role provides leadership and operational support across CentraCare’s home health and hospice service lines, overseeing daily operations to ensure efficient workflows in patient and staff scheduling, timekeeping, payer verification and authorization and documentation management. The Operations Manager supports and implements patient safety, regulatory and organizational practices to ensure high‑quality, compliant care delivery.

Requirements

Bachelor’s degree in business or related field
Minimum of 3 years of progressive work experience including management/supervisory responsibilities
Must possess demonstrated management skills including leadership, problem solving, communications, organization and goal setting

Nice To Haves

Experience working in home health or hospice is preferred

Responsibilities

Oversee daily administrative operations including clerical and administrative support functions.
Lead onboarding for direct reports and support ongoing education, competency maintenance and professional development of staff.
Oversee key operational processes that support timely and accurate billing, coordinate insurance verification and authorization workflows.
Responsible for obtaining, tracking and filing signed patient documents and physician orders to ensure accuracy and completion for timely billing and compliant practice.
Guide the team to ensure accuracy, timeliness and reliable communication with staff and patients.
Coordinate the development, review and ongoing updates of policies and procedures related to emergency preparedness, patients’ rights and other assigned areas.
Serve as the liaison between system departments and external vendors to implement new technologies and resolve issues.