Operations Manager

Pyramid Global Hospitality•Oakland, CA

12d•$80,000 - $85,000

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level. What you will have an opportunity to do: Responsible for overseeing the daily operations of the hotel, ensuring efficiency, guest satisfaction and profitability. Key responsibility includes coordinating between departments, managing staff and upholding the quality and service standards to provide an exceptional guest experience.

Requirements

Bachelor’s degree in hospitality management or related field.
3+ years of experience in hotel operations or a similar role.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.

Responsibilities

Analyzes service issues, identify trends and respond to all guest comments in a timely, professional manner.
Utilize guest/customer feedback to improve service delivery and loyalty.
Communicate a clear and consistent message regarding the hotel.
Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
Work with hotel’s Executive Committee to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Attract and select talent, coach and develop team members, and engage and align team members to successfully implement initiatives.
Manage the flow of labor between departments and create an environment of engagement for team members.
Monitor revenue streams and identify opportunities for increased efficiency.