Operations Manager

Topgolf

55d

About The Position

How You’ll Do It Supervise the Department Managers and their teams in providing best-in-class service Coach and develop their direct reports and the team Drive Associate engagement Uphold operating standards and drive Guest and team safety and satisfaction Hold leaders accountable for managing venue operations Hold departments accountable for budgets and spending Forecast and control sales and expenses Delegate and follow-up on the completion of tasks Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring Interact with Guests to check on the quality of their experience Leverage business metrics and trends to drive performance and to maximize profit and revenue Cultivate relationships with community leaders and organizations to ensure strong connections

Requirements

15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
High school diploma or equivalent
Excellent communication, time management and organization skills
Ability to work on a team
Energy and enthusiasm
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location

Nice To Haves

Multi-unit management experience is desired but not required

Responsibilities

Supervise the Department Managers and their teams in providing best-in-class service
Coach and develop their direct reports and the team
Drive Associate engagement
Uphold operating standards and drive Guest and team safety and satisfaction
Hold leaders accountable for managing venue operations
Hold departments accountable for budgets and spending
Forecast and control sales and expenses
Delegate and follow-up on the completion of tasks
Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
Interact with Guests to check on the quality of their experience
Leverage business metrics and trends to drive performance and to maximize profit and revenue
Cultivate relationships with community leaders and organizations to ensure strong connections