Operations Manager, KeyBank Center

Delaware North Companies • Buffalo, NY

32d • Onsite

About The Position

Delaware North Sportservice is seeking an Operations Manager to join our team at KeyBank Center in Buffalo, New York. In this role, you will oversee all concessions and warehouse operations and manage special projects directed by the General Manager. This position requires a dedicated leader who values teamwork and strives to create exceptional guest experiences. If you're a seasoned hospitality professional seeking your next adventure with a company that offers career growth and diverse opportunities, apply today to join our team.

Requirements

• Minimum of five years in a high-volume environment, preferably in sports and entertainment
• Strong familiarity with various menus and previous supervisory experience
• Proven ability to effectively lead a team with a commitment to exceptional guest service
• Excellent written and verbal communication abilities
• Skilled at managing personal and team schedules to meet operational goals

Responsibilities

• Oversee day-to-day operations of concessions and warehousing, ensuring excellence in product quality, service, safety, and sanitation
• Implement and maintain a guiding philosophy that fosters teamwork, accountability, and high service standards
• Handle scheduling, training, and development of team members to promote growth and consistency
• Maintain company policies and cultivate a culture of responsibility and high performance
• Research and develop new procedures and controls to enhance service standards and accountability
• Respond to client requests and ensure alignment with company standards
• Collaborate with the Executive Chef, Restaurant Manager, and other team members on menu planning and design.
• Manage inventory processes, cost control efforts for labor and waste management, and ensure timely ordering of supplies

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees