Data Center Operations Manager

InterSystems•Boston, MA

2d•$131,000 - $160,000

About The Position

The Managed Services Data Center Operations Manager is responsible for the day-to-day Team management and operational management of U.S.-based data center environments supporting internal systems and InterSystems’ Clients. This role ensures high availability, operational excellence, and compliance across third-party facilities while coordinating closely with internal infrastructure, platform, and application teams. The manager leads operations staff and vendors, governs colocation provider relationships, and supports modern infrastructure platforms including software-defined storage, converged infrastrus, and containerized environments.

Requirements

Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience)
7+ years of data center or infrastructure operations experience, with significant colocation exposure
3+ years in a leadership or management role
Strong understanding of data center infrastructure, including power, cooling, racks, cabling, servers, and networking
Experience coordinating operations across third-party providers
Proven incident management, escalation, and problem-solving skills

Nice To Haves

Experience operating multi-site or geographically distributed colocation environments
Hands-on familiarity with: Coralogix, Service Now, Dell PowerFlex or similar SDS platforms, Pure Storage or similar FC-Block SAN storage, Broadcom VMware VCF, Nutanix AHV and Cluster Management, Kubernetes platforms in enterprise or regulated environments
Certifications such as ITIL, CDCP/CDCS, PMP, or similar
Experience with Data Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring tools
Strong vendor and provider management skills
Operational leadership in third-party environments
Ability to bridge physical infrastructure and modern software platforms
Clear communication with technical and non-technical stakeholders
Process discipline, documentation, and change control
Comfort operating in a 24x7, mission-critical environment

Responsibilities

Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact
Coordinate remote hands, maintenance windows, and incident response with colocation providers
Ensure availability and reliability of power, cooling, space, network connectivity, and physical security
Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers
Maintain and enforce SOPs, runbooks, access procedures, and escalation paths
Support enterprise infrastructure platforms including: Dell PowerFlex and other software-defined storage systems, Nutanix and VMware converged infrastructure, Kubernetes platforms (e.g., Spectro Cloud–managed environments)
Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions
Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities
Lead and develop data center operations staff and contractors supporting colocation environments
Define staffing models, on-call rotations, and escalation coverage
Promote operational discipline, documentation quality, and continuous improvement
Manage colocation providers, hardware vendors, network carriers, and service partners
Oversee SLAs, maintenance coordination, access controls, and service delivery
Support contract reviews, renewals, and capacity planning discussions with providers
Plan and manage rack space, power, and cooling capacity within colocation facilities
Oversee hardware installs, decommissions, migrations, and inventory accuracy
Maintain documentation for layouts, power chains, network connectivity, and platform dependencies
Enforce physical security policies and access governance in third-party facilities
Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)
Identify operational risks related to colocation dependencies and drive mitigation strategies
Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps
Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams
Support disaster recovery planning, testing, and execution
Participate in change management, architecture reviews, and platform readiness assessments