Operations Manager - P2513-NH3049

US Pack Services LLC•Jersey City, NJ

13d•$65,000 - $70,000

About The Position

USPack is a leading logistics provider custom built for the evolving needs of businesses in todayâs same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thatâs why we keep our finger on the pulse of the latest trends and developments that impact our business and our customersâ businesses. Thatâs how we stay ahead. Thatâs how we help our customers win. Find out more at: www.gouspack.com At USPack, we know our people set us apart. And thatâs why we do everything we can to invest in them and help them grow every day.We donât put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. Weâve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! The Operations Manager provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify, transmit and satisfy our customersâ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clientsâ location(s) to designated locations.

Requirements

Experience with utilizing ICâs, logistics/courier route management, route scheduling and customer service.
Excellent interpersonal skills necessary for driver and customer interactions.
Ability to effectively communicate verbally and in writing at all levels of the organization.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Ability to understand the independent contractor relationship.
Ability to work from home with travel throughout assigned area as required.
Ability to work additional hours to deal with operational issues when necessary.
Proficient in basic MS Office Programs (Outlook, Excel, and Word).
Must maintain a valid driverâs license and clean, functional vehicle.
Ability to lift up to 50 pounds on occasion.
College Degree with some experience or a High School Diploma with equivalent combination of education and experience.

Nice To Haves

Six Sigma Green Belt Certification preferred.

Responsibilities

Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
Review of OTD, Piece Scan and Location Scan by Account.
Creating, reviewing, and resolving service issues utilizing Delivery Incident Reportâs (DIR's).
Complete customer reports/audits.
Independent Contractor (IC) Activities.
Meet with potential IC to verify capabilities of candidate.
Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
Orient ICâs to Client Standards, Standard Operating Procedure (SOP), and enter into system.
Monitor services to ensure ICâs meet all contractual requirements (apparel, paperwork, etc.).
Assist in troubleshooting eCMobile issues.
Plan route coverage and route changes and communicate with IC.
Ensure all services are performed in a timely manner.
Gross Margin Management.
Negotiate with ICâs regarding contracted services and settlement.
Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
Complete driver pays activities (Special Order Requestâs (SOR's), service type adjustments, manual adjustments).
Perform other duties as assigned.