Operations Manager-Courtyard by Marriott Hamilton, NJ

BLH Management Group, LLC • Trenton, NJ

4h

About The Position

We are seeking a driven and service-focused Operations Manager to lead daily hotel operations and deliver exceptional guest experiences. This role requires a hands-on leader who can inspire teams, drive performance, and ensure operational excellence across all departments.

Requirements

• Prior hospitality brand experience preferred
• Minimum 1+ year experience in Guest Services or as a Front Desk Supervisor (required)
• Previous experience as an Operations Manager or Front Desk Manager (required)
• Strong ability to multitask and independently manage hotel operations
• Flexible schedule, including days, evenings, nights, weekends, and holidays
• High school diploma required

Nice To Haves

• Experience with new hotel openings is a plus

Responsibilities

• Lead, motivate, and inspire team members through strong communication and a commitment to excellence
• Oversee daily hotel operations and step into any role as needed to ensure seamless service
• Drive performance by achieving and exceeding financial, operational, and guest satisfaction goals
• Keep the Front Office team aligned with key operational priorities and service standards
• Deliver exceptional guest experiences that foster loyalty and retention
• Serve as the Front Office “Service Champion,” promoting a culture of hospitality and positivity
• Coach, mentor, and develop team members to support their growth and success
• Maintain an open-door environment, actively seeking and addressing employee feedback
• Perform additional duties as needed to support hotel operations

Benefits

• Career advancement opportunities—we proudly promote from within
• Competitive salary
• Comprehensive benefits available within 30 days, including: Medical, dental, and vision insurance Life insurance (with supplemental options)
• 401(k) eligibility after just 90 days
• Paid vacation and sick time
• Ongoing professional development and tuition reimbursement
• Teammate Assistance Fund
• A stable, growing organization with a fun and energetic culture
• Convenient payroll options (direct deposit or pay card)
• And most importantly—our award-winning Briad Hotels culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees