Operations Manager

Cherokee Federal

11d•Remote

About The Position

The role of Operations Manager is multifaceted, requiring strong organizational skills, the ability to manage multiple tasks, and effective communication. The role is essential in maintaining the operational efficiency of the contract and in achieving mission objectives. The Operations Manager is responsible for the effective management and coordination of Medical Personnel Services across multiple U.S. Military Entrance Processing Command (USMEPCOM) locations. The position operates in a fast-paced, dynamic environment requiring adaptability, problem-solving, and high emotional intelligence. This role ensures compliance, efficiency, and the continuous availability of qualified medical staff. The ideal candidate is a leader with strong operational oversight skills, capable of driving performance and maintaining high service standards across a geographically dispersed workforce.

Requirements

Master’s degree required. [Prefer degree Operations Management, Project Management, Supply Chain, or related field]
Minimum 4 years of leadership experience in operations management, preferably in a multi-site, military or government contract environment.
Willingness to travel as needed.
Strong organizational, communication, and leadership skills.
Excellent skills in turning information into briefings/reports for decision
Must pass pre-employment qualifications of Cherokee Federal
Advanced MS Word, Excel, and PowerPoint skills
This position requires an active Public Trust or the ability to obtain a Public Trust to be considered.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Nice To Haves

Experience managing teams of 10 or more
Proven success managing diverse teams and driving operational excellence
Experience with military or government planning
Familiarity with USMEPCOM processes
Lean Six Sigma or other process improvement certification

Responsibilities

Supervise staff of 5-10 personnel who are responsible for recruitment, onboarding, training, scheduling, and performance management.
Monitor staffing levels to meet mission and contract requirements
Oversee timely and accurate deployment of medical personnel
Conduct forecasting and personnel planning to meet operational needs
Streamline workflows to improve service efficiency and consistency
Conduct regular audits and performance reviews
Resolve discrepancies, and enforce adherence to contractual and regulatory standards
Prepare briefings and deliver reports, updates, and recommendations to leadership
Leverage data and software tools to identify trends and proactively address challenges
Develop, update, and maintain Standard Operating Procedures (SOPs)
Performs other job-related duties as assigned