Operations Manager
About The Position
Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Operations Manager. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! The Operations Manager oversees a portfolio of two or more accounts, ensuring smooth operational performance and maintaining client satisfaction across multiple sites. This role involves managing staffing, budgeting, and service quality, while maintaining efficient communication with assigned Client Services Managers (CSM) and clients. The Operations Manager ensures service delivery meets contractual obligations, optimizes labor and resources, and handles escalations. Collaboration with CSMs on client relationships is essential to drive operational success.
Requirements
- Ability to manage site-specific operations and lead a team effectively.
- Strong communication skills to collaborate with the Client Services Manager.
- Experience in budget management and cost control.
- Minimum 3 years of experience in janitorial or facilities management, preferably managing multiple sites
Nice To Haves
- Bilingual (English & Spanish) preferred.
Responsibilities
- Labor and Overtime Management
- Cleaning Supplies & Chemical Cost Control
- Consumable Supplies Management
- Site Inspections
- Employee Retention
- Client Communication & Escalations
- Safety Compliance
- Employee Engagement
- Timeliness of Reports & Meeting Deadlines
- HR Documentation
- Budget and Hour Management Requests
- Payroll Processing
Benefits
- Free Telemedicine
- Free Prescription Discount Program
- Free Employee Assistance Programs
- Get paid when you need it with PNC EarnedIt
- Financial Wellness Support from PNC Workplace Banking
- Hands-on-Training & Support
- Career Development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
