Operations Manager

Rasa Floors & Carpet Cleaning LLC • Corpus Christi, TX

2h

About The Position

The Operations Manager contributes to the company’s overall success by managing and coordinating all aspects of warehouse operations and installations. This includes overseeing inventory management, order fulfillment, and coordinating with subcontractors engaged in installations to ensure customer satisfaction, compliance with company policy and procedures regarding production installations and warehouse management.

Requirements

• Excellent communication skills: able to effectively communicate in both written and verbal form in the English language (bilingual in Spanish is a plus but is not required)
• Advanced client service skills: focus on being client-centric; act as an advocate for the client by providing solutions that meet the client’s needs
• Advanced reasoning/challenge-solving ability: able to analyze situations fully to arrive at accurate, logical, and appropriate resolutions; able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; able to deal with challenges involving several concrete variables in standardized situations
• Detail-orientated; able to multitask and manage time effectively in a fast-paced environment
• Adaptable and flexible
• Strong team builder with the ability to direct, coach, and mentor a diverse team
• Ability to quickly learn and maintain strong knowledge of the software, products, and services provided by the organization
• Advanced mathematical skills: able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Strong working knowledge of Windows and Microsoft Office applications with the ability to learn new/internal software and effectively navigate through multiple computer systems simultaneously
• Bachelor’s degrees in business management or another related field; or
• Five (5) + years of industry and leadership/management experience
• Maintain a forklift certification
• Have and maintain a valid driver’s license

Nice To Haves

• bilingual in Spanish is a plus but is not required

Responsibilities

• Lead and motivate warehouse team’s performance, to foster a productive and cohesive team environment.
• Daily load out of sub-contractors
• Ensure all orders are completed within the scheduled time to the satisfaction of the customer
• Maintain inventory management systems to accurately track inventory levels of various materials such as carpet, pad, tile, plank, vinyl, etc., ensuring appropriate levels based on business needs
• Order materials from approved RASA vendors as required to replenish inventory and fulfill orders promptly.
• Conduct monthly inventory audits
• Conduct monthly inspections of vehicles, machinery, and equipment to ensure they are in good working order, meeting safety standards, specific operational performance requirements, and ensuring optimum utilization.
• Investigate customer complaints related to issues such as damaged items, overcharges, and shipment delays, and take necessary actions to resolve them, including making appropriate adjustments.
• Examines items to be moved, to ascertain approximate weights and type of crating required
• Enforce strict adherence to safety protocols and procedures to maintain a safe working environment for all warehouse personnel
• Inspect warehouse facilities to optimize layout and storage configurations, maximizing space utilization and streamlining workflow and recommend changes to senior management based on findings to enhance efficiency
• Operates forklift, pulling material, making cuts, loading and unloading of the material
• Purchases moving equipment such as dollies, pads, trucks, and trailers
• Plans pickup and delivery schedules for truck drivers
• Answers inquiries on types of service offered rates, schedules, and areas serviced
• Complete mill claims and file with the Corporate Operations
• Stay current with industry trends, best practices, and safety compliance and identify areas for process improvement and efficiency gains, implementing solutions to enhance warehouse productivity and performance.

Benefits

• Medical, Dental, Vision, Life Insurance, short-term and long-term Disability, and accident and critical illness Plans starting at 30 days.
• 401k and 401k match up to 4% - after 90 days of service.
• Paid time off (PTO) – up to 2 weeks in your first year and starts after 30-days.
• 9 Paid Holidays
• Education Reimbursement Program
• Employee Discounts
• Volunteer Hours – Get paid to volunteer (3 hours per month)
• Career Development
• Advancement Opportunities – We strive to promote from within!
• Rasa Personal Leadership Program
• Employee Experience Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees