Operations Manager

LATOUR HOTELS AND RESORTS INC•Ocean City, MD

8h•$27 - $27

About The Position

Coconut Malorie Resort (CMR) is now hiring an Operations Manager for our location in Ocean City, MD! CMR is managed by LaTour Hotels and Resorts, Inc., and is an EOE. POSITION SUMMARY The Operations Manager coordinates the activities of hotel personnel as directed by management and assists them with the management of hotel operations. This position helps ensure the overall quality of the hotel, achievement of operational goals, and guest satisfaction.

Requirements

Bachelor's Degree in the Hospitality or related field.
3+ years of management experience in a hotel or related field preferred.
Must be proficient in MS Office.
Must possess knowledge of the hospitality industry and operations.
Must possess knowledge of budgeting procedures and employee relations.
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to changes in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Ambition: The drive to achieve personal advancement.
Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Working Under Pressure: Ability to complete assigned tasks under stressful situations.
Relationship Building: Ability to effectively build relationships with customers and co-workers.
Technical Aptitude: Proficiency with Microsoft Office, and a general knowledge of accounting skills.
Judgment: The ability to formulate a sound decision using the available information.

Responsibilities

Assigns duties to staff, observes performance, and provides training and other assistance to ensure consistency regarding hotel policies, operations procedures, safety standards, and quality outcomes.
Oversees front desk, housekeeping and maintenance operations.
Reviews employee performance and assists management with personnel actions such as disciplinary actions.
Conducts, or assists in conducting staff meetings.
Receives and resolves, or assists in resolving, guest complaints, and employee issues.
Maintains accurate records including direct bill accounts, credit card receipts, registration cards and night audit reports.
Utilizes the checklist to ensure accuracy of daily duties.
Adheres to all company procedures, including all Brand operating procedures and internal audit requirements.
Inspects resort for cleanliness and appearance and ensure that below standard items are promptly addressed.
Purchases supplies or services from outside vendors, such as landscaping, housekeeping supplies, and maintenance supplies, and manages these relationships.
Perform the functions of the management in their absence.
Assist with Facilities Management.
Assist with hiring, training, and supervision of front desk, housekeeping, and maintenance employees.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with group and travel agents to answer special requests for units and rates.
Assist with sales and marketing efforts as directed.
Answer inquiries about resort policies and services.
Act as a primary point of contact for guest complaints. Monitor and respond to guest reviews on internal platforms and third-party sites in a timely, professional manner.
Perform other duties as needed to ensure smooth property operations.