Operations Manager - Nonprofit

Yeo & Yeo HR Advisory Solutions•Ann Arbor, MI

About The Position

As an Operations Manager at Girls Group, you will have the chance to: Work with a charismatic, effective, and high-performing team, dedicated to helping youth grow in confidence, leadership, and self-sufficiency. Strengthen the systems and daily operations that make high quality programming possible for youth across multiple sites. Evaluate current successes and concerns and create strategic summaries on how to make programs more sustainable, effective, and cost-effective. Visit schools and program locations to observe sessions, support staff, and engage with participants to help ensure spaces feel welcoming and ready for learning. Dive into attendance and data trends that help staff understand youth engagement and celebrate participant progress. Partner with program teams to simplify processes, organize resources, and make it easier for both staff and youth to succeed. Create clear summaries, visuals, and insights that guide decision making and keep the organization moving forward. No two days are the same, and every day brings the opportunity to improve programs, connect with participants, build stronger systems, and support work that changes lives.

Requirements

Bachelor’s degree required; Master’s degree preferred in Business, Social Work, Education, Human Services, Youth Development, or a related field, OR an equivalent combination of education and experience.
Experience in project, program, or operations management within a youth serving nonprofit or educational setting.
Experience with documentation systems, attendance tracking, data integrity, or operational workflows strongly preferred.
Outstanding listening skills and an ability to communicate recommendations with insight and grace.
Ability to support others with empathy and professionalism, even during times of crisis.

Responsibilities

Visit program sites regularly to observe session flow, facilitation quality, readiness, and overall participant engagement.
Determine reasons that attendance targets are not met, work closely with all Program Coordinators, create action plans for all 35 sites, and create a sustainable follow-up system.
Work with the Program Director and Executive Director to create a more measurement-based organization.
Ensure that spaces, materials, and logistics are consistently prepared to support high-quality programming.
Support youth engagement and retention by evaluating reminder outreach, follow-ups, and engagement-boosting communication.
Support staff with workflow expectations for documentation and follow-through.
Identify gaps or inconsistencies and work with staff to strengthen compliance.
Brainstorm opportunities to improve application compliance and mid-year enrollment.
Partner with Operations, Leadership, and Data staff to maintain a strong data system.
Support internal communication by sharing updates, expectations, and process changes across sites.
Create Gantt charts (or other related logistical programs) to keep staff and management more organized, and to prevent surprises during the year.
Ensure consistency in HR-adjacent processes and maintain organized, compliant operational records.
Develop and support training that strengthens staff capacity in internal processes, documentation, and operational skills.
Work with the Program Director, HR support, and pro-bono attorney to ensure that HR policies are current and applicable.