Operations Manager

Sun Coast Resources INC•Abilene, TX

10h•Onsite

About The Position

Sun Coast Resources LLC, a RelaDyne Company, is seeking a hands-on and service-oriented Operations Manager to lead the day-to-day operations of our Abilene, Texas distribution center. This position is responsible for overseeing delivery execution, site operations, safety compliance, and customer service. The ideal candidate is a hands-on leader with strong operational expertise, the ability to develop high-performing teams, and a commitment to delivering exceptional service to our customers.

Requirements

Locals only please, must live within 60 miles of the terminal
2+ years of operations leadership experience
Basic knowledge of Microsoft Office programs
Valid Driver’s License and a good driving record
Proven experience managing site operations, leading teams, and maintaining strong customer relationships
Experience handling field incidents, customer escalations, and safety investigations
Strong organizational, communication, and leadership skills
Ability to travel, work weekends and overtime when necessary

Nice To Haves

Bilingual
Class A CDL with Hazmat and Tanker endorsements

Responsibilities

Oversee all aspects of daily operations, including fuel/lubricant deliveries, fleet coordination/maintenance, inventory control and DOT compliance
Represent Sun Coast and company values in all customer and employee interactions
Serve as the central point of contact for all customer issues involving drivers or deliveries, ensuring a high level of customer service and timely resolution
Respond to and resolve on-site delivery issues, including spills or cross drops; perform root cause analysis, coordinate appropriate response personnel, and communicate resolution plans to the customer
Conduct new customer site evaluations, assess delivery conditions, document site-specific requirements, and update account notes accordingly
Lead internal driver review meetings related to incidents, in collaboration with the driver management team
Monitor and document driver concerns, delivery site issues, and operational obstacles, providing timely feedback and support
Partner with the driver management team to determine and administer corrective actions as needed for safety, policy, or performance violations
Enforce DOT compliance, safety protocols, and company policies; provide ongoing coaching and guidance to promote a culture of safety
Assist with driver recruiting efforts, including interviews, road tests, and coordination of preemployment drug testing
Work closely with Sales to ensure operational readiness in meeting customer demand and delivery commitments
Ensure operational alignment with financial goals by working with the Terminal Manager to understand P&L drivers, EBITDA, and cost management strategies
Identify and implement process improvements to increase efficiency, reduce waste, and elevate customer satisfaction
Maintain accurate records, reports, and documentation related to safety, compliance, and performance metrics
Promote a positive, accountable work culture by leading, mentoring, and developing site personnel
Maintain a qualified driver status in accordance with DOT regulations, including valid CDL and current loading cards
May be called upon to assist with deliveries, including safely operating company vehicles and transporting products as needed
Perform other related tasks as assigned by the Terminal Manager or company leadership