Operations Manager

Sun Coast Resources INCAbilene, TX
10hOnsite

About The Position

Sun Coast Resources LLC, a RelaDyne Company, is seeking a hands-on and service-oriented Operations Manager to lead the day-to-day operations of our Abilene, Texas distribution center. This position is responsible for overseeing delivery execution, site operations, safety compliance, and customer service. The ideal candidate is a hands-on leader with strong operational expertise, the ability to develop high-performing teams, and a commitment to delivering exceptional service to our customers.

Requirements

  • Locals only please, must live within 60 miles of the terminal
  • 2+ years of operations leadership experience
  • Basic knowledge of Microsoft Office programs
  • Valid Driver’s License and a good driving record
  • Proven experience managing site operations, leading teams, and maintaining strong customer relationships
  • Experience handling field incidents, customer escalations, and safety investigations
  • Strong organizational, communication, and leadership skills
  • Ability to travel, work weekends and overtime when necessary

Nice To Haves

  • Bilingual
  • Class A CDL with Hazmat and Tanker endorsements

Responsibilities

  • Oversee all aspects of daily operations, including fuel/lubricant deliveries, fleet coordination/maintenance, inventory control and DOT compliance
  • Represent Sun Coast and company values in all customer and employee interactions
  • Serve as the central point of contact for all customer issues involving drivers or deliveries, ensuring a high level of customer service and timely resolution
  • Respond to and resolve on-site delivery issues, including spills or cross drops; perform root cause analysis, coordinate appropriate response personnel, and communicate resolution plans to the customer
  • Conduct new customer site evaluations, assess delivery conditions, document site-specific requirements, and update account notes accordingly
  • Lead internal driver review meetings related to incidents, in collaboration with the driver management team
  • Monitor and document driver concerns, delivery site issues, and operational obstacles, providing timely feedback and support
  • Partner with the driver management team to determine and administer corrective actions as needed for safety, policy, or performance violations
  • Enforce DOT compliance, safety protocols, and company policies; provide ongoing coaching and guidance to promote a culture of safety
  • Assist with driver recruiting efforts, including interviews, road tests, and coordination of pre­employment drug testing
  • Work closely with Sales to ensure operational readiness in meeting customer demand and delivery commitments
  • Ensure operational alignment with financial goals by working with the Terminal Manager to understand P&L drivers, EBITDA, and cost management strategies
  • Identify and implement process improvements to increase efficiency, reduce waste, and elevate customer satisfaction
  • Maintain accurate records, reports, and documentation related to safety, compliance, and performance metrics
  • Promote a positive, accountable work culture by leading, mentoring, and developing site personnel
  • Maintain a qualified driver status in accordance with DOT regulations, including valid CDL and current loading cards
  • May be called upon to assist with deliveries, including safely operating company vehicles and transporting products as needed
  • Perform other related tasks as assigned by the Terminal Manager or company leadership
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