Operations Manager

Kasa • New York, NY

3h • $81,400 - $99,700

About The Position

Kasa is seeking an entrepreneurial leader to be Market Operations Manager overseeing operations of our long Island Market. Kasa is a rapidly growing flexible accommodations brand that works with premiere real estate partners to offer guests the quality of an established hospitality brand and the comfort of a fully furnished short-term rental apartment. The company combines technology and innovative new ways of operating to create a brand that is beloved by guests and indispensable to our property partners. As a Market Operation Manager, you will be responsible for the overall guest quality, financial, and operational outcomes of the Kasa units and properties you oversee and will build and maintain a team of Kasa employees and third-party contractors to help support the 365-day-a-year needs of our guests and property partners. You will have the opportunity to propose and implement new ideas, and the ability to work with a broad and talented set of other Kasa teams to innovate and find ways to create ever better guest and partner experiences.

Requirements

• You have 4+ years of community, operations or property management experience.
• You have 1-2+ years of experience managing hourly employees.
• You’ve been responsible for achieving quantitative targets and find that lofty goals make you excited, not nervous.
• You’re app-fluent - comfortable with mobile technology, and eager to learn new systems and platforms to make you better at your job.
• You are highly organized and understand the power of a clear and prioritized schedule in order to ensure that work is getting done.
• You’re scrappy and willing to do what it takes to accomplish Kasa’s goals in your market, and motivate others to do the same.
• You have reliable transportation and are open to traveling to multiple locations/cities.
• You are comfortable using Microsoft Office or Google Suite and can interpret basic financial statements.
• You can handle stressful situations with a calm and positive demeanor.
• You consider yourself a “people person” and enjoy working with others, whether they be fellow employees, guests, or third party contractors.

Nice To Haves

• 2+ years of hospitality experience
• 2+ years of customer service experience
• You have worked in a startup environment where changes are always happening.
• You pride yourself on your communication and organizational skills.

Responsibilities

• Ensure that every Kasa guest has a five-star stay.
• Build mutually beneficial relationships with local property partners.
• Maintain every unit to a level that Kasa can be proud of.
• Monitor your market’s expenses and adhere to budgets.

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates.
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees