Operations Manager

Thales • Salt Lake City, UT

4d • Hybrid

About The Position

Thales is looking for an Operations Manager, whose role serves as a senior strategic leader responsible for shaping and advancing enterprise-level operational excellence through the design, governance, and continuous evolution of business systems, processes, and performance frameworks. This role operates across the organization to translate business strategy into scalable operational models that enable long-term growth, efficiency, and resilience. In this position, you will provide expert leadership in diagnosing complex operational challenges, architecting data-driven solutions, and guiding large-scale, multi-year transformation initiatives. Leveraging advanced analytics, performance metrics, and financial modeling, you will deliver executive-level insights that inform strategic decision-making and investment prioritization. You will also act as a trusted advisor to senior leaders, exercising stewardship over major program and project portfolios while fostering cross-functional alignment, disciplined execution, and a culture of continuous improvement and operational accountability.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field required; advanced degree (Master’s or equivalent) preferred.
• Extensive experience (typically 8+ years) in operations, business transformation, enterprise process improvement, or systems optimization roles, with demonstrated progression in scope, complexity, and influence.
• Advanced proficiency in data analytics, reporting, and decision-support tools, including Excel, SQL, business intelligence platforms, and performance dashboards, with the ability to translate data into executive-level insights.
• Expert-level understanding of business process architecture, operating models, value streams, and enterprise business systems (e.g., ERP, CRM, workflow or automation platforms), including system integration, optimization, governance considerations, and the ability to design target-state processes that scale across functions and geographies.
• Strong command of continuous improvement and transformation methodologies (e.g., Lean, Six Sigma, Kaizen, Agile), with a proven track record leading complex, cross-functional initiatives from concept through value realization, including requirements definition, solution validation, implementation oversight, and performance measurement.
• Highly developed analytical, critical-thinking, and problem-solving capabilities, with exceptional communication skills and executive presence; demonstrated ability to influence senior leaders, operate across organizational boundaries, build trusted partnerships, drive alignment without direct authority, and act as a recognized change agent delivering sustainable operational improvements.

Responsibilities

• Diagnose and architect enterprise-wide operational improvements by evaluating complex business processes, systems, and performance models to identify systemic inefficiencies, scalability risks, and opportunities for sustained value creation.
• Develop and govern strategic business cases for transformation initiatives, including total cost of ownership, ROI, risk assessment, and value realization models, to support executive decision-making and investment prioritization.
• Lead the end-to-end design and orchestration of large-scale, enterprise-wide process and system transformations, establishing target-state operating models, standards, and implementation roadmaps aligned with organizational strategy, while ensuring enterprise compliance and operational integrity through integration of regulatory requirements, internal controls, and risk considerations.
• Define and validate business requirements at an enterprise level by facilitating executive and cross-functional stakeholder engagements, synthesizing qualitative and quantitative inputs into clear, scalable solutions, and serving as a strategic integrator across functions to align priorities, resolve trade-offs, and ensure cohesive delivery of complex initiatives.
• Establish and leverage advanced analytics, KPIs, and performance frameworks to provide executive-level insights, monitor operational health, measure the effectiveness and sustainability of improvement initiatives, and continuously evaluate post-implementation outcomes to ensure benefits realization, adoption, and refinement.
• Provide oversight and governance of major program and project portfolios, including prioritization, resource planning, financial stewardship, and risk management; translate complex data and operational insights into executive-ready communications; lead organizational change through influence and thought leadership; embed a culture of continuous improvement through best practices and coaching; and assess emerging technologies and trends to enhance operational maturity and long-term competitiveness.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level