Operations Manager - Auto Glass Replacement

Salaried/Skilled Trades NSG Group•Cheektowaga, NY

1d•$65,000 - $89,580

About The Position

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006. This is a great role to start a career and function with a "business owner" mindset for success. The Service Delivery Manger has the responsibility of delivering the Operational aspects of their local Service Center as well as maintaining and acquiring Customers within a Customer focused environment. This is a working manager role, requiring working in in the warehouse with their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the SDM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. To accomplish this, they: Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit. Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations. Manage local resources to meet or exceed Service Center service targets by optimizing efficiency to manage costs. Ensure complete adherence to organization process including, but not limited to: Receiving deliveries from the Distribution Centers or directly from manufacturing sites Stocking Deliveries Pulling / Processing customer orders for pickup Pulling / Processing customer orders for delivery Ensuring on time route departures Processing customer returns Cycle inventory counting. Processing critical system transactions that relate to “Customer Experience.” Focus on the retention and development of Employees. Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan. Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives. Ensure current business processes are delivered in line with the Japan Sarbanes Oxley (“JSOX”) and Quality Management system (“QMS”) and propose changes for improvement to Line Manager. Ensure inventory is managed in line with Business and JSOX procedures and guidelines. Manage their respective teams to ensure KPI's are met. Participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures. Meet annual operational and financial goals and objectives for the Service Center. Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles. Other duties as assigned by Manager. Scope/Dimensions Responsible for oversight of the Buffalo location. Periodic interactions with market manager to ensure Service, Quality, and Costs are in line with market expectations. Demonstrate control and accuracy with all aspects of inventory and asset management.

Requirements

Extensive Distribution/Logistics experience and knowledge.
Strong leadership, interpersonal, verbal, and written communication skills required.
Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
Strong focus on Customer service while meeting Operational objectives.
Familiarity with computer-based inventory control systems (SAP).
Proficiency in the English language (verbal and written)
Proactive, innovative problem-solving skills.
High energy, self-starting individual with ability to balance multiple priorities simultaneously.
BS/BA degree and 5+ years supervisory experience or 10+ years’ supervisory experience without degree
Demonstrated Leadership skillset in a distribution/service environment with a diverse team.
Demonstrated ability to develop a cohesive team of personnel with a focus on personnel development and performance improvement.
Demonstrated ability to manage local and remote personnel.
Strong project management and organizational skills.
Strong facility safety awareness and management.
Strong knowledge of MHE safety and operation.
Must Have valid driver’s license.
Must have and maintain acceptable MVR (Motor vehicle report) as defined by safety requirements.

Nice To Haves

Glass industry experience.
SAP or similar experience

Responsibilities

Re-enforce a safety-first mindset and ensure regulatory compliance.
Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit.
Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
Manage local resources to meet or exceed Service Center service targets by optimizing efficiency to manage costs.
Ensure complete adherence to organization process including, but not limited to: Receiving deliveries from the Distribution Centers or directly from manufacturing sites Stocking Deliveries Pulling / Processing customer orders for pickup Pulling / Processing customer orders for delivery Ensuring on time route departures Processing customer returns Cycle inventory counting.
Processing critical system transactions that relate to “Customer Experience.”
Focus on the retention and development of Employees.
Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
Monitor staff performance, oversee employee goal and objective setting.
Conduct mid-year and year end performance reviews.
Assist staff in overcoming obstacles to accomplishment of work objectives.
Ensure current business processes are delivered in line with the Japan Sarbanes Oxley (“JSOX”) and Quality Management system (“QMS”) and propose changes for improvement to Line Manager.
Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
Manage their respective teams to ensure KPI's are met.
Participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
Meet annual operational and financial goals and objectives for the Service Center.
Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
Other duties as assigned by Manager.
Responsible for oversight of the Buffalo location.
Demonstrate control and accuracy with all aspects of inventory and asset management.