Auto Glass General Manager

Boyd Group International•Norfolk, VA

About The Position

At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard. The General Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards. In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.

Requirements

Time Management, Organizational Skills, Customer/Client Focus and Initiative.
Self starter, driven by incentives and a proven track record of success.
Excellent communication skills and a creative thinker.
High School Graduate.
At least 5 years of experience in the Auto Glass industry

Nice To Haves

Previous management and/or operations experience is strongly preferred but not required.

Responsibilities

Recruit / Hire staff and Technicians.
Educate, train and maintain compliance with company standards.
Take the necessary actions to meet daily/weekly/monthly sales goals and objectives.
Effectively communicate to all subordinates.
Provide daily supervision and direction to all Auto Glass Technicians.
Dispatch jobs for Technicians
Initiate or suggest plans to motivate company employees to achieve work goals.
Monitor the individual performance of the Technicians on a regular basis.
Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
Follow up on parts back orders and document actions in the management system.
Coordinate returns and credits of parts and ensure they are picked up daily.
Provide the A/P Dept. with the POP invoices for appropriate purchases.
Return and reorder damaged or defective parts.
Contact vendors for credits and process appropriately.
Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
Field ETA calls from the customers (directly) and advise as to status.
Notify CSRs and team when parts are on back order status.
Effectively notate work order.
Order Parts as directed.
Confirm parts returns and credits from local distributors.
Confirm with technicians on a daily basis that there are no parts at their respective shops.
Confirm with local management on a daily basis that there are no unused parts at any location.
Review dispatches/communications from technicians (Mobile Solution)
Receive contact from technicians in the event a job needs to be rescheduled.
Contact consumers to reschedule uncompleted jobs.
Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest.
Comply with all Company policies and procedures as outlined in the employee handbook.

Benefits

Great starting salary.
Annual performance incentives.
Benefits that start on your first day of work!
401k, PTO, paid holidays, life insurance and short term disability.
Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.