Operations Manager

Fanatics • Tampa, FL

6h

About The Position

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
WHAT YOU BRING TO THE TEAM:
A proven leader who can work collaboratively with all levels of employees, leading by example in every customer and employee interaction, promoting accountability and excellence at all levels.
Direct the strategy, development, and performance of departments and external operations partners, driving alignment between daily operations and strategic business priorities.
Track and analyze program effectiveness; report productivity and performance metrics to senior leadership.
Thrive in a fast-paced environment, making sound decisions quickly and effectively.
Consistently meet or exceed service levels and quality expectations while operating within financial parameters.
Provide direction to ensure operational consistency, productivity, and profitability. Identify and implement solutions that drive revenue growth and reduce operational costs.
Serve as a liaison between supervisors, team leads, and athletes to gather insights, resolve issues, and align priorities.
Manage staffing levels and schedules to optimize performance; plan, assign, and direct daily workflow.
Forecasting & Peak Planning: Lead staffing forecasts and workforce planning to support seasonal and peak business demands.
Customer Experience Innovation: Propose creative, cost-effective solutions that improve customer experience.
Mentor and grow supervisors into strong, effective leaders. Maximize performance through targeted training, motivation, coaching, and incentive programs.
Deliver clear, constructive direction and feedback to all team members.
Problem-Solving & Innovation: Demonstrate strong analytical skills and resourcefulness; solve problems creatively and proactively.
Plan and coordinate activities to ensure efficient material handling and inventory control.
Continuous Improvement: Oversee the development and implementation of process improvements to enhance operational efficiency.
Promote a safe work environment through training, accident prevention, and emergency preparedness.
Communicate and enforce company standards and policies; partner with Human Resources on proactive corrective actions and compliance efforts.

Requirements

• A proven leader who can work collaboratively with all levels of employees, leading by example in every customer and employee interaction, promoting accountability and excellence at all levels.
• Thrive in a fast-paced environment, making sound decisions quickly and effectively.
• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
• 5 years (minimum) of manufacturing management
• 1 year (minimum) of leading a team
• Gather detailed and accurate information then translate into internal operation systems
• Customer focused and able to gain understanding of customer's requirements
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
• Strong communication skills (written, oral)
• Demonstrated ability to analyze data resulting in effective course of action
• Proven ability to work in a fast-paced environment while handling difficult situations
• Excellent planning and organizational skills with the ability to prioritize work and multitask
• Bilingual - Spanish required

Responsibilities

• Direct the strategy, development, and performance of departments and external operations partners, driving alignment between daily operations and strategic business priorities.
• Track and analyze program effectiveness; report productivity and performance metrics to senior leadership.
• Consistently meet or exceed service levels and quality expectations while operating within financial parameters.
• Provide direction to ensure operational consistency, productivity, and profitability. Identify and implement solutions that drive revenue growth and reduce operational costs.
• Serve as a liaison between supervisors, team leads, and athletes to gather insights, resolve issues, and align priorities.
• Manage staffing levels and schedules to optimize performance; plan, assign, and direct daily workflow.
• Lead staffing forecasts and workforce planning to support seasonal and peak business demands.
• Propose creative, cost-effective solutions that improve customer experience.
• Mentor and grow supervisors into strong, effective leaders. Maximize performance through targeted training, motivation, coaching, and incentive programs.
• Deliver clear, constructive direction and feedback to all team members.
• Demonstrate strong analytical skills and resourcefulness; solve problems creatively and proactively.
• Plan and coordinate activities to ensure efficient material handling and inventory control.
• Oversee the development and implementation of process improvements to enhance operational efficiency.
• Promote a safe work environment through training, accident prevention, and emergency preparedness.
• Communicate and enforce company standards and policies; partner with Human Resources on proactive corrective actions and compliance efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager