Operations Manager - Trade Support

Royal Bank of Canada•Minneapolis, MN

23h•$70,000 - $130,000

About The Position

What is the opportunity? As a key member of the Trade Support Team, the Manager is responsible for providing supervision and leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently, seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Hire, onboard, and train new team members. Supervise and direct time sensitive, complex, and/or highly specialized daily workflows to ensure department service levels are met. Develop and provide ongoing training support for team members related to the department’s processes and systems. Provide feedback to department leadership team when appropriate. Develop and maintain department procedures. Ensure team members are aware of any new system functionality changes and document modifications. Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession. Serve as a subject matter expert for department processes supported by team. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants. Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate. Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset. Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Accurately review, verify, and/or record data into technology supporting department processes. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required. Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications. Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.

Requirements

4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
3+ years prior securities, banking, technology and/or job specific related industry experience
Securities license 7 and/or 99 (or able to obtain license within 120 days)
4+ years demonstrated and sound managerial experience leading and managing a high stress, fast paced team

Nice To Haves

Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands
Proven change leadership and change management skills
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
3+ years credit operations, project management, vendor management, analysis, and/or risk control experience

Responsibilities

Hire, onboard, and train new team members.
Supervise and direct time sensitive, complex, and/or highly specialized daily workflows to ensure department service levels are met.
Develop and provide ongoing training support for team members related to the department’s processes and systems.
Provide feedback to department leadership team when appropriate.
Develop and maintain department procedures.
Ensure team members are aware of any new system functionality changes and document modifications.
Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession.
Serve as a subject matter expert for department processes supported by team.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.
Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
Accurately review, verify, and/or record data into technology supporting department processes.
Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

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