Operations Manager - Task Force Operations Team

Hilton • McLean, VA

4d • Remote

About The Position

As part of the Task Force Operations Team, lead hotels, departments, or teams temporarily. Set and uphold brand standards, strategize for long-term success, and collaborate with TFO leadership, functional leads, and general managers for sales, profitability, guest satisfaction, and team engagement. Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

• Travel readiness for varying task-force assignments.
• Minimum 3 years of experience (at employment level sought).
• Location within 50 miles of a major domestic airport in North America.
• Thorough knowledge of Front Office, Housekeeping and Food & Beverage outlet operations, including supervision, service techniques, and guest interaction.
• Thorough, well-rounded knowledge of Front Office, housekeeping and F&B outlet operations, including guest check-in/check-out procedures, reservations, room inspections and service standards.
• Strong mathematical skills for handling cash transactions, balancing daily procedures, reservations and service standards.
• Effective communication in English both written and verbal, for guest interaction, team coordination, and report preparation.
• Ability to thrive under pressure and manage high-volume guest activity during peak periods with professionalism and composure.
• Instant adaptability and flexibility to respond quickly to operational changes and guest needs.
• Proficiency in keyboard, 10-key, and Point of Sale procedures for cashier functions as well as property management systems (PMS)
• Ability to acquire necessary certifications, including CPR and First Aid.
• Availability to work seven days a week, including weekends and holidays.
• Maintain a well-groomed appearance following uniform guidelines.

Nice To Haves

• Hilton systems and brand training/certification.
• Experience in medium/big box hotels.
• Luxury segment experience

Responsibilities

• Follow directions from department heads, general managers, or per assignment supervisor.
• Assess assigned areas quickly and strategically enhance operations during your tenure.
• Ensure brand standards are met, exceeding guest expectations, and communicate actions.
• Act as the primary leader for your assignment, overseeing operations, guest and team satisfaction, and financial performance.
• Collaborate internally and externally, showcasing excellent interpersonal and communication skills.
• Establish credibility swiftly and maintain effective relationships.
• Oversight of supervisory and hourly team members as per assignment.
• Adherence to safety protocols, including using provided PPE.

Benefits

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• medical and prescription drug coverage
• dental coverage
• vision coverage
• life insurance
• short-and long-term disability insurance
• access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
• a 401(k) savings plan
• 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
• up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
• 10 paid holidays and 2 floating holidays throughout the year
• up to 5 bereavement days
• flexible spending accounts
• a health savings account
• an employee assistance program
• access to a care coordination program (“Wellthy”)
• a legal services program
• an educational assistance program
• adoption assistance
• a backup childcare program
• pre-tax commuter benefit and our travel discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees