Operations Manager (Sales), EWR

CLEAR - Field•Newark, NJ

4h•Onsite

About The Position

The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.

Requirements

3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants).
Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics.
Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management.
Excellent communication skills and the ability to motivate and influence others in a dynamic environment.
Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency.
Comfort with technology and data, using tools to track performance and make informed decisions.
Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings.
Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies.

Responsibilities

Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence.
Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue.
Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR.
Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR’s value.
Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience.
Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results.
Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity.
Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals.

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.