Operations Manager, Retail

Golden Bolt • Memphis, TN

49d • Onsite

About The Position

Golden Bolt is the connecting link between some of the largest health, wellness, beauty, and pet brands online and their customers. We deliver cutting-edge wellness solutions to customers all over the country — and across the globe. We’re Looking For An: Operations Manager, Retail The Operations Retail Distribution Manager will lead distribution operations and report into the Sr. Operations Manager’ s both in TN and CA. This role is ideal for a hands-on leader with experience in a high-volume, fulfillment environment who excels in fast-paced, metrics-driven operations. This position oversees end-to-end warehouse and retail distribution activities, with a core focus on inventory accuracy, stock movement, workflow efficiency, and loss prevention. The manager will ensure the smooth execution of inbound, outbound, and inventory control processes, including receiving, put away, cycle counting, replenishment, order picking, packing, and shipping. In addition to operational execution, this role is responsible for staffing coordination, performance accountability, and maintaining clear communication between the distribution center and corporate leadership. Success in this position requires a strong sense of ownership, initiative, and data-driven decision-making, along with the ability to lead teams, resolve conflict professionally, and drive continuous improvement. The Operations Retail Distribution Manager is accountable for delivering on departmental goals related to safety, quality, productivity, compliance, and retail fulfillment service levels, while actively partnering with cross-functional teams across corporate including the People Team, general operations and retail channels to support evolving business needs.

Nice To Haves

• Proven experience managing retail distribution or e-commerce fulfillment
• Metrics-driven mindset with the ability to track, interpret, and act on operational data
• Demonstrated ability to manage conflict professionally, influence outcomes, and maintain positive working relationships.
• Bachelor's degree in Supply Chain, Logistics, Business, or related field (preferred)
• 5+ years of experience in a distribution or fulfillment environment with a minimum of 3 years of Inventory Control experience (preferred)
• Retail or e-commerce distribution experience (preferred)
• Certified in Production and Inventory Management, CPIM (preferred)
• Bilingual, English/Spanish (preferred)

Responsibilities

• Lead daily distribution and warehouse operations, including inbound, outbound, picking, packing, shipping, and retail/e-commerce fulfillment to ensure speed, accuracy, and service level alignment.
• Develop, implement, and monitor inventory control procedures, overseeing cycle counts, variance resolution, stock transfers, and shrink reduction to maintain accurate perpetual inventory.
• Optimize warehouse flow, slotting, replenishment, and space utilization, ensuring efficient product movement, stock availability, and adherence to retail packaging, labeling, and ticketing standards.
• Monitor KPIs and operational metrics (accuracy, throughput, inventory integrity, productivity, order compliance) and report performance trends to corporate leadership.
• Lead and develop warehouse and inventory teams, providing coaching, training, performance management, and fostering a culture of accountability, safety, and continuous improvement.
• Drive process improvement and operational excellence, identifying gaps, reducing waste, enhancing fulfillment speed, and implementing corrective action plans.
• Ensure compliance with company SOPs, OSHA standards, labor regulations, and safety protocols, maintaining a clean, organized, and audit-ready environment.
• Serve as the primary operational liaison with corporate, retail operations, supply chain, customer service, and finance, ensuring clear communication and alignment on inventory and fulfillment strategies.
• Coordinate seasonal events, promotions, and stock planning, partnering with procurement and planning teams to support peak execution and retail partner expectations.
• Prepare and present operational updates and inventory reports to senior leadership, providing insight, trend analysis, and recommendations for performance optimization.

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
• 6 paid sick and mental health days, an Employee Assistance Program, and additional mental health benefits, because we take a holistic approach to your well-being.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
• Company events, like our annual company picnic and Cinco de Mayo parties, designed to cultivate connections and enhance work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager